The puzzle pieces were very poorly cut…
The puzzle pieces were very poorly cut and glued.
By Kristen C.
Sunday, November 8, 2026 · Customer reviews of US businesses

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353 reviews
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We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 33 reviews with 2 stars · Clear filters
The puzzle pieces were very poorly cut and glued.
By Kristen C.
A lot of unseparated pieces. Many had tearouts from separations. Not impressed.
By Pissed
Someone needs to be aware! Some one needs to be held accountable or justify why a machine isn’t sharp enough to cut something this thin! This is why I’m sharing my experience with this purchase This is the worst quality puzzle I’ve ever purchased! I expect 2 pieces to possibly be stuck together, but this is unsurpassed! Then some pieces have the strips of the back paper torn off, a couple bent,
By customer
I was putting together my puzzle and I was about to put the last piece together and I realized it was missing so I looked around my puzzle room and tore it apart and it was no where to be found so my puzzle only came with 299 pieces instead of 300
By Julia B.
The puzzle has issues. A lot of the pieces were stuck together still. There were a lot of pieces that had paper stuck in between the open holes
By Michelle M.
Puzzle was missing a piece and I tried calling the number on the website and it's disconnected.
By Miller
So let me start off by saying the colors on the Majestic Plumage are beautiful now about the actual puzzle itself the pieces separate difficultly and damage the connecting pieces easily and then even more irritating from that many pieces that aren't even cut all the way and the pieces are still together this is supposed to be a puzzle and not pre-done for me. I could maybe understand one being this way but there are many this way. The only reason for the two stars is because of the picture itself and the amazing colors however the quality of the puzzle on its own I would have given it one star only at most the quality is just dishearting. I'm very sad I was really excited to do this puzzle but just ended up thowing it back into the box.
By Danielle C.
It was ok cute, but very obviously AI generated picture. The fact that it was AI generated doesn't bother me, but there were a lot of defects on the elephants! The quality of the pieces was pretty good, though.
By Melanie
Response from Brain Tree Games· Apr 29, 2025
"Thank you for your feedback, Melanie! We're glad you liked the puzzle quality. Just to share — our designs come from talented artists and trusted licensing agencies. We appreciate your input and will continue working to ensure the best possible experience for our customers."