Pieces were stuck together and got…
Pieces were stuck together and got recked went sorting pieces. The back of the pieces are torn and some pieces uneven. I would not buy this brand or recommend it.
By Torie R.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
353 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 49 reviews with 1 star · Clear filters
Pieces were stuck together and got recked went sorting pieces. The back of the pieces are torn and some pieces uneven. I would not buy this brand or recommend it.
By Torie R.
Purchased the FloraVecta Liquid Gold Series Ultra Premium White Puzzle Board 500 piece puzzle. Put together one time and tried to gently take apart pieces to put away for another time and I cannot get the pieces apart without damaging them. This is a very fragile puzzle. Not ment to do more than one time. I will likely not ever buy another puzzle from this company. Not a fan of this puzzle.
By Kayla
So I unboxed a LIQUID GOLD FloraVecta moments ago and to say I'm disappointed is an understatement. The pieces aren't cut properly. Many are stuck together still because they weren't cut all the way or at all. They are ripped with the paper coming off of the back side of the pieces which in turn causes the puzzle to not lay flat. Many of the edges are unraveling. A couple pieces damaged in such way might be tolerated but this number of pieces in one box is unacceptable. I would not recommend this puzzle to anyone.
By Rose E.
My puzzle was very poorly cut. I had to carefully pull pieces apart. Once the puzzle was completed, I had to take it apart piece by piece to minimize tearing the pieces or picture
By Dustin V.
I was excited to build this good quality puzzle but in the end, it had THREE missing edge pieces!
By Denise H.
The puzzles are obviously AI generated and not well done. Lots of photo shopped assets are reused between multiple projects. There's no creativity and I am not happy with the final product. Would not buy these lazy excuses for a good time again.
By Connor S.
Missing a piece
By Robyn P.
Completed the cat Christmas picture however there is one piece missing from a brand new puzzle that had not been open before I'm a very unhappy with the company what you can do better quality control make sure those puzzles have the exact number of pieces each and every one of them it makes me doubt whether or not I want to do any of you anymore of the Christmas ones this was going to go up on the wall in my house and I can't put it up with a piece missing out of the center so I know I'm not happy not happy at all
By Luna G.