Incomplete puzzle
Beautiful puzzle but was missing 1 piece! So frustrating!
By ANDREA H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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353 reviews
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We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 33 reviews with 2 stars · Clear filters
Beautiful puzzle but was missing 1 piece! So frustrating!
By ANDREA H.
Nice selection of puzzles, but poor quality. Layers of the pieces tend to come apart. (I only do 500 piece puzzles.)
By P D.
Hate these puzzle pieces.
By Maggie K.
A lot of the pieces were not cut apart. They were stuck together. Other parts were bent or ripped.
By jessica B.
I love puzzles and this one was gorgeous. But after completing, I am missing 2 pieces. This was the Majestic Plumage -Metallic Series. 500pc XXL
By Armanda
I got the puzzle out finally and was excited to finally finish it but was missing a piece! How disappointing!!!
By Carla Faye G.
the colors are good but the pieces are not cut very well, I end up tearing the back trying to separate them, also when I buy a puzzle I want to put it together myself not have to separate so many pieces. I hade to separate more pieces with this puzzle than the last ten I put together; I'm going to have to think hard before buying again
By Ronald L.
The colors of the puzzle are beautiful. The design is fun and challenging as well. However, the quality of the puzzle is horrible. The pieces are peeling on the back, and a few are coming apart in layers. I finished the puzzle in a couple of days, but will probably throw it away as I definitely do not plan on doing it again or giving it to anyone. When put together, you can feel the peeling pieces of the puzzle if you run your hands across the top of the finished puzzle. I bought this puzzle at Hobby Lobby because of the art work and the vibrant colors. Even the box itself is not impressive. The sticker put across the front of the box is lopsided and hanging off one edge. The box itself was sealed when I bought it, however the box was bulging as if the puzzle was to big for the box. To be honest, I will not be buying another BrainTree product.
By Gidget G.