Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
826 reviews
BrainsmateSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us
Brainsmate (brainsmate.com) has 826 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
826 approved reviews, newest moderated first
It was a good experience, but I’d like to have the questions more complicated
By Mark
Response from Brainsmate· Jul 10, 2026
Dear Mark, Thank you for your valuable feedback. We are thrilled that you had a positive experience with us. Our team is always striving to improve, and we will certainly take your request for higher complexity into account for future updates. We wish you all the best and thank you for being part of our community! Customer Support Team BrainsMate
Got an ad from them and mistaked it for something else. I paid 1$ for the test results ONLY and they signed me up for a subscription without my consent. The second after that 1$ payment it said something about me getting a subscription so i tried to find a place on the app where i could unsubscribe before i got charged but it didnt exist. Couple days later i wake up to see that i got charged 30$. Edit: I contacted them on the email address which they linked under my post, the day they sent it. Its been 4 days and they are yet to reply, confirming that their website and services are a scam.
By sebastian
Response from Brainsmate· Jul 8, 2026
Dear Sebastian, We're sorry you're having trouble canceling your subscription. We'd like to point out that we haven't received any requests from you to our support team. Please contact our Customer Support Team via email at [email protected] so we can look into the situation and resolve your payment issue. Customer Support Team BrainsMate
Took the test, and it cost 1 USD, my bank has had more than 100NZD taken out on different transactions. I never asked for a subscription. I would like a refund.
By James K.
Response from Brainsmate· Jul 7, 2026
Dear James King, We are very sorry that you have this opinion about our site. We'd like to point out that we haven't received any requests from you to our support team. Please contact our Customer Support Team via email at [email protected] so we can look into the situation and resolve your payment issue. Customer Support Team BrainsMate
I paid 1£ and now it took from me 30£, i want to cancel the subscription and if you can give me a refund then please help. Please cancel the subscription even if i didn’t reply back if you send me an email.
By Suood A.
Response from Brainsmate· Jul 7, 2026
Dear Suood Alalawi, As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue. If you have any further questions, please email us at [email protected]. Customer Support Team BrainsMate
I like the test, the payment is the problem, subscription in particular. The subscripiton cancel is sketchy. I sent an email after i paid for a 1€ seven day free trial. After reading some reviews im scared that i will be charged more than the 1€ I paid. I would like to request the Brainsmate team to cancel my subscription and not charge anything in the future, except for this 1€ I have paid. I would kindly advise the site to make subscription canceling easier. Kind regards, AM
By Adrian M.
Response from Brainsmate· Jun 30, 2026
Dear Adrian, Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. As we see, you have already written to us and we have cancelled your subscription at your request. In case of any questions, please contact our Customer Support Team via email [email protected] We'll be happy to assist you! Customer Support Team BrainsMate
This is a con - do not go anywhere near it. The worst kind of hooking scam I’ve ever seen - typical pay for one test idea, ok fine I’ll cancel my subscription but no even after I’ve done that they still charged me £30 pounds. The reply below is absolutely false once you request a cancellation for a subscription prior to the date on which the subscription actually starts - any company is legally obliged to cancel the subscription otherwise they are in breach of consumer rights - not send you another email asking you to verify.
By Tristan C.
Response from Brainsmate· Jun 29, 2026
Dear Tristan, As far as I can see, we immediately sent you an email once we received your subscription cancellation request. Unfortunately, we have not received any reply from you, so we were unable to finalize the cancellation. By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package. As we can see, you have already contacted our support team and a full refund has been issued to you. Also, your subscription has been canceled and you will not be charged again. We value our users and hope we were able to resolve your issue. Customer Support Team BrainsMate
Money was recently stolen from my account resulting in $29.99. I have the proof and have contacted chime representatives to discuss this matter so I can dispute. This is very VERY unprofessional and heartbreaking as to that money was to go towards Fathers day. Thanks a Lot :(
By Jaslyne D.
Response from Brainsmate· Jun 21, 2026
Dear Jaslyne, We are sorry for any confusion regarding the recent charge on your account. Upon reviewing our system, the $29.99 charge was an automatic renewal for the subscription that began with a trial on June 4, 2026. Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. By completing the initial transaction, you acknowledged and agreed to these rules. Because the subscription was unfortunately not canceled before the trial period expired, the system automatically processed the payment for the next billing cycle. To prevent any future billing, we have already canceled your active subscription. You will not be charged again, and you may continue to use all premium features until the end of your current paid period. In case of any questions, please contact our Customer Support Team via email [email protected]
Results received. It was a very basic report but did only cost US$1.
By customer
Response from Brainsmate· Jun 14, 2026
Dear Vanessa, Thank you for your feedback. We've thoroughly investigated the issue and found a solution. Your results are ready, they are in your profile. As far as we can see you had problems receiving the email with the login link because you unsubscribed from receiving emails from us. We have fixed this situation. Please try generating the link again. If you don't see the login email in your inbox after a few minutes, please be sure to check your Spam, Junk, or Promotions folders. If you still have problems accessing or receiving results, please email us at [email protected]. We'll be happy to assist you! Customer Support Team
