Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
826 reviews
BrainsmateSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us
Brainsmate (brainsmate.com) has 826 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
826 approved reviews, newest moderated first
O fato de ter perguntas diretas e sem pegadinhas.
By Álefe
Response from Brainsmate· Jul 14, 2026
Dear Álefe, Thank you for sharing your experience! Discovering your hidden intellectual potential is exactly what we aim for. We firmly believe that a good cognitive test should be fair and transparent, which is why we keep our questions direct and free of tricks. We appreciate your support! Customer Support Team BrainsMate
The test was relatively standard in my opinion and honest experience…
By Jacob V.
Response from Brainsmate· Jul 14, 2026
Dear Jacob, Thank you for sharing your honest experience! We actually design our tests to align with recognized, standardized psychometric principles to ensure the results are reliable. We appreciate your feedback and are glad you had a solid testing experience! Customer Support Team BrainsMate
Difficult questions... Made it more challenging
By Viorel
Response from Brainsmate· Jul 14, 2026
Dear Viorel, Thanks for sharing your experience! A true assessment of cognitive skills should stretch your capabilities, and we're glad the difficulty level hit the right spot for you. We appreciate your support and are happy you enjoyed the challenge! Customer Support Team BrainsMate
i subscribed for the 7 days trial and i couldn’t cancel the subscription i sent a lot of emails to get it cancelled and no one replied to me
By esraa
Response from Brainsmate· Jul 14, 2026
Dear Esraa, As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription. We'll be happy to assist you! Customer Support Team BrainsMate
Same issue as many others here, paid USD1 for a test and was charged for 29.99 a few days later, even without agreeing to any subscription whatsoever. Already sent an email asking for cancellation and prompt refund. Surprisingly all evidence of my USD1 purchase has despaired, like magic. I did have an email confirming my test and 1hr later gone. I have no evidence of them acknowledging my 1USD purchase, and of course, I did not receive any other confirmation of the next subscription charge ....This is their subscription policy: "3.2. Payment confirmation. Before you confirm any payment, you will be shown the applicable price, currency, and applicable taxes. By clicking the payment button, you: (a) confirm that you have reviewed the checkout information; (b) authorise the relevant payment processor to charge your chosen payment method for the amount shown." Reading your answer is even worst...of course you have no record...but I do...As mention in the mail I did send you, I am reporting to the Spanish Authorities. Probably nothing happens but REALLY, THIS IS PURE ROBBERY
By Bar C.
Response from Brainsmate· Jul 13, 2026
Dear Customer, Thank you for sharing your feedback. We take all reviews seriously, but unfortunately, we were unable to locate an account or any recent support tickets under your name with the details provided. We would love to investigate this and resolve any issue you experienced. Please contact our Customer Support Team via email at [email protected]. Customer Support Team BrainsMate
Hi, I'm miss shermyra nahveta. Yes, even thow when I sit and relax for my iq-test. I'm catching up on sleep. Since, I'm sleep deprived most of the times. I'm, happy that I'm doing better. Now that I no want my body need for a better outcome on my test,s. In near future. Can, improve my memory are little. Thank you.
By Shermyra N.
Response from Brainsmate· Jul 13, 2026
Dear Shermyra Nahveta, Thank you for your honest and heartwarming review. We are so glad that you’re doing better and noticing progress even when tired! Sleep is incredibly important for cognitive focus and memory, and it’s amazing that you are prioritizing your body's needs now. Best of luck with your future challenges—we’re happy to support your journey! 🌟 Customer Support Team BrainsMate
I like the simple and basic format. I got a number and some information. The subscription cancel method I hear people complaining about but if I have to get another card because I cant cancel then its doable.
By Nathaniel R.
Response from Brainsmate· Jul 13, 2026
Dear Nathaniel, Thank you for sharing your thoughts and for choosing our platform! Please contact our Customer Support Team via email at [email protected]. We will be happy to help you cancel your subscription and answer all your questions. Customer Support Team BrainsMate
Not accurate
By Namo
Response from Brainsmate· Jul 13, 2026
Dear Namo, Thank you for your feedback. IQ tests evaluate specific cognitive areas like logic, pattern recognition, and problem-solving under set conditions. Results can sometimes be influenced by fatigue, distraction, or unfamiliarity with the question types. We constantly refine our algorithm to stay as accurate as possible, and we appreciate your input! Customer Support Team BrainsMate
