Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
146 reviews
Box GenieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Genie helps brands create unforgettable unboxing experiences with high-quality, custom corrugated packaging. From custom mailer boxes and shipping boxes to product inserts and more, we make packaging that protects, impresses, and delivers.
Box Genie (boxgenie.com) has 146 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 117 reviews with 5 stars · Clear filters
customer service was prompt, helpful, and open to both phone and email conversations.
By Morgan
Response from Box Genie· Aug 6, 2025
Hi, Morgan! Thanks for the kind words. We are always here for you. :) Grateful for wonderful customers like you! Thanks, The Box Genie Team
chat was helpful. would like a downloadable template to work with on photoshop.
By Mary
Response from Box Genie· Aug 6, 2025
Hi, Mary! Thanks for your review. We're happy to hear that our team was easy to work with. I just wanted to let you know that you can download a template to work in programs like Adobe. I've linked an article explaining how to do so below. Hope that helps! https://www.boxgenie.com/blogs/news/packaging-dieline-box-template Thanks, The Box Genie Team
I've been working with BoxGenie for years and am always so impressed with their level quality, care, and service.
By Nicole
Response from Box Genie· Aug 4, 2025
Hi, Nicole! Thank you so much for your continued support. We truly value our packaging partnership with you. Feel free to follow and tag us on Instagram (@box_genie). We’d love to see your boxes in action! Thanks, The Box Genie Team
Great customer service to help every step of the way! Maggie was amazing.
By Ray
Response from Box Genie· Aug 4, 2025
Hi, Ray! Thank you for the kind words! We take great pride in our customer service, and Maggie and the whole team are thrilled you chose Box Genie for your custom packaging needs. Thanks, The Box Genie Team
This was our first time reordering after we used up our initial supply of mailer boxes from Box Genie (from 2023). Both times, our whole team has been very happy with the service, price, and quality we get from Box Genie. The reordering process was almost effortless...just a few clicks and our next shipment was already on its way to production.
By Michael J.
Response from Box Genie· Aug 4, 2025
Hi, Michael! We’re so glad to hear your reorder went smoothly, and we truly appreciate your continued support! If you’d like to share your custom box journey with our community, tag us on Instagram (@box_genie). We’d love to see it! Thanks, The Box Genie Team
I was very well taken care of. They sent me a sample kit and I was very pleased with the quality and selection of boxes and styles. They genuinely want to ensure that every customer is taken care of and pleased with their product in a timely manner.
By Olivia M.
Response from Box Genie· Aug 4, 2025
Hi, Olivia! Thank you for the kind review! We're so glad to hear that our box styles met your expectations. If you ever need anything before your next order, don’t hesitate to reach out. We’re always happy to help! Thanks, The Box Genie Team
Perfect boxes. Exactly what I was looking for.
By Eric
Response from Box Genie· Jul 15, 2025
Hi, Eric! Thanks for the kind words. We're glad yoru boxes turned out perfect and can't wait until your next project! Thanks, The Box Genie Team
I worked with Lynn who was so extremely helpful and made the process of ordering and purchasing very simple. I provided her with the artwork for our packaging and she provided the proofs, and the order was placed. Now just waiting for the final project to arrive.
By Peggy Garay S.
Response from Box Genie· Jul 15, 2025
Hi, Peggy! Thank you for the kind review. Lynn and the team greatly appreciate the chance to partner with you on your custom box project. Eager to hear your feedback on the final product! Thanks, The Box Genie Team
