Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
146 reviews
Box GenieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Genie helps brands create unforgettable unboxing experiences with high-quality, custom corrugated packaging. From custom mailer boxes and shipping boxes to product inserts and more, we make packaging that protects, impresses, and delivers.
Box Genie (boxgenie.com) has 146 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 117 reviews with 5 stars · Clear filters
My rep Bailey made it great, very personable and very responsive. Also, the boxes shipped out sooner than scheduled so that was also a major plus
By Eva S.
Response from Box Genie· May 20, 2024
Hi, Eva! Thank you for your review and the 5 stars. It's been a pleasure working on your mailer boxes. :) Bailey and the team are grateful for our partnership in packaging! Thanks, The Box Genie Team
Always great product, pricing and customer service (Brittany) is stellar.
By DMS
Response from Box Genie· May 20, 2024
Hi, Dave! Thanks for your review and the 5 stars. Brittany and the team love working with you and can't wait until your next packaging project. Thanks, The Box Genie Team
When our custom box manufacturer switched its operations overseas, we had a slew of problems…late deliveries, bad printing, bad communication, damaged items due to poor packaging….I could go on and on. I decided to give Box Genie a try. They are all US based. Their service reps are awesome and very responsive. When we need expedite service they are on it. Printing has been great, turnaround times are good and they communicate if they are experiencing delays. I am very happy with the overall experience and their prices are comparable (and lower during sales) to the competition.
By Elizabeth L.
Response from Box Genie· May 7, 2024
Hi Liz, Thank you for giving Box Genie a try! We are delighted to hear about your experience creating mailer boxes with us. We can't wait for your next project! Thanks, The Box Genie team
My sample kit was delivered quickly and without issue. The materials inside show the true quality and wide range of options Box Genie offers. My favorite part was that they included samples of all their paper types in several designs so I could see exactly how different ink colors are absorbed on each one. Overall great experience!
By Madeline
I called in with questions about my art and a real person answered. Lynn was patient and helped me with my design questions and made sure I received my first time order discount before placing my order. Excited to receive my boxes!
By Britt M.
