Works as intended.
Works well. Construction holds up. Easy to use.
By Jonathan L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Components was created with a rebellious vision and towering objective: to chart new courses and promote forward-thinking products.
BOXComponents (boxcomponents.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 31 reviews with 4 stars · Clear filters
Works well. Construction holds up. Easy to use.
By Jonathan L.
I bought a replacement brake and cable and I was happy with the style of the compact. Wish it would have had as many end caps as plugs tho. Love the new brake pad pattern
By Ian B.
Good products, decent price. Slow shipping
By Logan S.
How easy it is to find the parts you need
By Cameron E.
Everything was great! The representative was very helpful & responsive. My order was handled quickly & shipping was fast. The only thing that stopped me from giving you 5 stars was the fact that your system did not accept my credit card. After 3 tries,he finally asked me if I had PayPal. He sent me a link & I promptly paid it. That's the only glitch. I love Box Components & will proudly buy again.
By Timothy R.
Great Products, but I was charged four times for only buying one item. the customer service was excellent to resolve the issue, however!
By customer
Box Components is a great company that stands behind their products and customers. I was having problems with their new Prime 9 drivetrain. Their representatives took the time to help troubleshoot and replace the parts I needed to ensure it ran smoothly. I enjoy working with smaller companies that are passionate about their work and Box does not disappoint!
By Kyle M.
Great derailleur , could immediately tell a different when changing to this one. The only complain I have is my jockey wheels needed extra grease to stay quiet but other than that it was great. Would definitely get more components from here
By customer