BonsaiishopReviews of bonsaiishop.com

After 5 months of use, the system powered off while shredding a paper bag. I let it sit for 6 hours but still nothing. No lights red or blue no noise. Zero indication there was power. I called thier support and when through all the troubleshooting to no avail. I was then told a paper bag that is equivalent to 2 pieces of paper is a foreign object that is not recommended to be put in the shredder and they will not honor the warranty. Since I was past the return window and thier warranty does not exist, I opened it up to find that an internal power cable connector came loose. I reconnected it and it now is working again.

To everyone that wants to know if C144-D shreds cardboard....YES! We shredded every box we had in the house including the thick box that it arrived in. Absolutely awesome! BTW we used A piece of cardboard soaked in vegetable oil instead of buying the overpriced strips (which aren't wide enough anyway) to oil the device. Ran it for 20 minutes before it told us basket was full. Kept feeding it for 90 minutes before it said gimme A break 😁 if it fits in the slot it's shredded. We took off all stickiness (tape/stickers)etc. Honestly it's just sitting here like WHAT you got more! Facts!

Got C149-C for my mom and we love it. l stepped up to this excellent shredder and there's no turning back. This shreds CCs yes the ones with the chips too. It devours CDs for breakfast. Oops put a handful of staples or small paperclip thru. No problem. It has great capacity, and will keep going if you keep feeding it, Eventually will get a little hot if you're pushing it, but has an onboard fan, so it only takes a couple minutes when it reaches over temp level, and that hardly happens. Oh and it crosscuts for security at about an inch, So your shreds are 1/16" wide and only about an inch long, I love the unit.

First shredder kept jamming customer service efficiently sent a second one which had no power!! Transferred the printed circuit board from the old to the new and it worked for a short time. Shredder keeps jamming and is of no use - waste of money and now I have to find a decent replacement, but not Bonsaii

My shredder worked perfectly for 3 weeks and then stopped. No power was getting to the unit. What made the difference was Cathy in Customer Support. After working through possible causes, they quickly sent me a new shredder without requiring the bad one to be returned. Only asked pertinent questions and resolved the issue.

We had a bit of a "glitch" at first working out a replacement for a shredder that was misbehaving. Everything eventually worked out great. This is our second Bonsaii product and some day way down the road I'm sure that we will be purchasing our third.

We have been in business for 40+ years and only buy industrial shredders as we have confidential drawings by the hundreds every 2 weeks. We ordered Model 3S30, and it is arguably the best shredder we've owned in those 40+ years. Built solid, and remarkably quiet for an 18 page capacity. This is the clincher, and a very noticeable difference between our last "name brand" shredder that was almost twice the cost of the Bonsaii 3S30... The Bonsaii 3S30 motors do not slow down when fed 18 pages or even light poster board. Cathy with Customer Service was extremely prompt in getting back with us and our transaction was seamless. We will without doubt buy Bonsaii for any future needs. Assuming this one doesn't outlast me. Thanks again Cathy!

My Bonsii developed a problem, I put too much paper through. I cleared the cutter, although blue lights showed it would still not take the paper. Contacted Bonsii, with their advice and a picture telling me where to look, I found problem and was up and running again, good as new. Would thoroughly recommend the machine and the Company. THANK YOU BONSII