Bivvy Pet InsuranceReviews of bivvy.com

Response from Bivvy Pet Insurance· Jul 22, 2020

We're sorry to see you had trouble, Jan! We'll keep your feedback in mind.

Response from Bivvy Pet Insurance· Jul 21, 2020

Hi Lisa, we're sorry to see you had trouble! If you could provide us with more information about the issue you incurred, we'd appreciate it! We want to make sure we address the IT issue for your fellow pet parents.

Response from Bivvy Pet Insurance· Jul 14, 2020

Hi Melissa, when you choose to pay by a bank transfer, we're required to verify your bank account with two small micro-deposits. It's our way of protecting people's account information to ensure we have the right account on our end. It's an easy process! Please let us know if you have any additional questions.

Response from Bivvy Pet Insurance· Jul 13, 2020

Hi Barbara, we're sorry to see you go! You can cancel your policy by logging in to your account here: https://bivvy.com/login

Response from Bivvy Pet Insurance· Jul 13, 2020

Hi Wanda, we share our waiting periods in multiple areas of our website and within the sign up process. The waiting period starts the day you sign up, not after each new accident or illness. We have waiting periods to protect all our customers from fraudulent claims. Some people try to have pet insurance pay for an already sick or injured pet and that wouldn’t be fair.

Response from Bivvy Pet Insurance· Jul 6, 2020

We're sorry to see you had trouble, Jennifer. Regarding bank account timing, you could have paid with a debit or credit card instead. The length of time to verify your account is based on payments needing to clear your financial institution account, it's not based on our own timing.

Response from Bivvy Pet Insurance· Jul 2, 2020

We're sorry you ran into a snag, Barbara! We're glad you were able to figure it out!

Response from Bivvy Pet Insurance· Jun 30, 2020

Cassandra, we are so sorry for your loss. With Bivvy your vet doesn't need to accept insurance for you to get coverage. We would have reimbursed you as the pet parent directly, not the vet. They don't even need to know you have insurance. We hope this helps clarify our role as an insurer.