Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,797 reviews
Bivvy Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com
Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 102 reviews with 3 stars · Clear filters
I haven’t gotten any information on Peanuts policy as yet So I don’t have anything to review as yet
By Dotty
Response from Bivvy Pet Insurance· Aug 9, 2021
Hi Dotty, we're excited to provide coverage for your furry family member! You can log in to your pet parent account to review your policy documents. https://bivvy.com/login
I've been pretty happy that is until I filed my first claim last month and still haven't received the $70 I'm supposed to receive. It's really funny how you people remove funds from my bank so fast and I get what's coming to me so slow. WHATS WITH THAT?
By Judy
Response from Bivvy Pet Insurance· Apr 5, 2021
We appreciate your patience, Judy! We've been hearing of U.S. Mail delays and checks have occasionally taken longer than expected. Please give us a call at 855.434.3744 if you do not receive your check in the next few days.
How does this cover neutering is there a waiting. And how much will I have to pay in the end
By Michael Q.
Response from Bivvy Pet Insurance· Mar 26, 2021
Hi Michael! As a reminder, neutering is not within our scope of coverage. Please check out our website to view policy details such as state-specific waiting periods and premiums: https://bivvy.com/why-bivvy
Was kind of confusing. They werent up front about waiting periods. Had to get clarification on how your wellness program works. Could use some clearer verbiage.
By Preston
Response from Bivvy Pet Insurance· Feb 1, 2021
Hi Christina, thank you for your feedback! We share details on the waiting period within our coverage page (https://bivvy.com/why-bivvy) and within the application process. Wellness Care has its own landing page right here - https://bivvy.com/wellness-care. Reach out if we can help you further here!
Even though I did sign up for this insurance, I am still not completely sure that I understand what exactly is covered, etc. I found the website to be lacking in what I would consider true details. I've signed up, but I am honestly afraid that this may be a scam.
By Charlyne Rich - Burlington, N.
Response from Bivvy Pet Insurance· Oct 19, 2020
Hi Charlyne, we're not a scam! Our right-sized insurance is brought to you by CUMIS Insurance Society, Inc. which is over 55 years old and part of a financially strong insurance group that has been serving hardworking people for over 80 years. Our Why Bivvy page shares full coverage details. Plus, you can log in to your pet parent account to see your policy documents. Give us a call at 855.434.3744 if we can help you further!
I still have not received any paperwork stating that my cat Honey is covered by Bivvy pet insurance.
By Jamie
Response from Bivvy Pet Insurance· Oct 19, 2020
Hi Jamie, your paperwork is saved within your online pet parent account! Click here to log in: https://bivvy.com/login
I tried calling to see if I will receive a card after I purchased insurance.no answer They never answer phone
By Dwight
Response from Bivvy Pet Insurance· Oct 13, 2020
Hi Dwight, if you called outside of our business hours you can simply leave us a message and we'll call you back! We don't use insurance cards as with Bivvy you can go to any vet.
I have no comment!
By Angelic
Response from Bivvy Pet Insurance· Oct 13, 2020
We hope the onboarding process, which is what you're asked to review, went well!
