bistroMDReviews of bistromd.com

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3.7/ 5

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642 reviews

bistroMD3.7Average

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About bistroMD

At bistroMD, we reject the idea that healthy weight loss food must be bland and boring. We are passionate about providing delicious and healthy meal delivery plans that are perfectly suited for weight loss. Our programs are created using Dr. Cederquist's proven science for healthy weight loss. You choose and customize your weekly menu from our wide selection of delicious entrees. Our dietitians create a recommended program that is nutritionally balanced for healthy weight loss and fits your lifestyle. It doesn't get easier than this!

bistroMD (bistromd.com) has 642 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: bistromd.com
Website: bistromd.com
Category: Personal Care
Listed on The Fair Hearing: 2026

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Jan 9, 2023

Too Expensive for What You Get

I think people’s issues with customer service are user error. They got in over their heads. I have had zero issues with customer service pausing my order provided that I asked them to do it on time. I’ve asked them to pause with two hours to spare and they still paused it. My issue is the quality of the frozen food and the cost and waste. I believe the food itself is high-quality, I believe a good portion of the meals would be pleasing if it was fresh not frozen. The problem is they don’t have the right scientists on the team so that they know how to freeze these entrées. There is always a puddle of water in the bottom no matter how I try to prepare it. Leave it out overnight, leave it in the fridge overnight, go straight from the freezer to the microwave, vent it, don’t vent it, it doesn’t matter there is always a significant amount of water in the bottom of almost every meal and that is just disgusting and unappetizing. The second issue with their freezing problems is put a rock hard piece of frozen food, one solid block of ice, and then put that next to some frozen snow peas. The snow peas are disgusting mush. They should take some notes from Bertolli frozen foods. They got their scientists on it and those frozen meals cooked evenly. Then look at a $254 a week price tag. It’s not tailored to you specifically, it’s a one-size-fits-all. If you are overweight, then the calories are gonna be far too low and you’re gonna be hungry. You will also have nowhere to go if you plateau. Then you can go ahead and add another $20 a week so you can have some healthy snacks (on top of theirs) so you’re not starving, and probably another $15 so you can have some vegetables that have nutritional value and aren’t cooked into mush. Then you’re looking at you know over $1100 a month for food and it’s not even tailored to you, and you have to tilt it and spill all the water out. I mean how the heck would someone else be able to feed the rest of their family, this is just for me. I will come out far ahead if I go to Whole Foods or central market and buy prepared fish and some vegetables. I really wanted it to work, but I’m finding myself purchasing a frozen grocery store meal as a break from this plan. Lastly, and this won’t bother everyone, but it’s just so much waste. They have these really cool biodegradable panels that you can put in your composting bin that I appreciate but I also know I’m paying for. That combined with this ginormous box, it was a regular battle trying to get that box in with the recycling. They’ve done everything on their side, I’m sure of that, but it’s just another thing that makes my life difficult and the whole point of this was to make it easy. A decade ago I could pick up fresh food from them locally. In a perfect world it would be like that now and I’m sure I’d be all in.

By R D.

Response from bistroMD· Jun 9, 2023

I'm sorry you are having issues with the quality of bistroMD's frozen food and the waste. If you are encountering issues with reheating, one of the best ways to prepare the entrees is in the oven. While the oven takes more time, it really does accentuate the textures and flavor profiles of the meals. While our price tag is higher than other meal delivery services, this is because the quality of our food is higher. Most other meal delivery services have entrees that are high carb and high sodium. Our meals are designed to help people who are overweight reverse weight-related health diagnoses. Many people who join the program with Type 2 Diabetes, see a reduction in their A1C levels after only a few months. Another benefit of bistroMD is the time it saves you from going to the grocery store, cooking, and cleaning. BistroMD is one of the most customizable meal delivery services available. It is certainly not a one-size-fits-all option. We have specific meal plans for a variety of dietary preferences or health concerns. We also are the most accommodating service for those with allergies. Plus every bistroMD member can customize their menu with our 150+ entree options. BistroMD offers something that frozen grocery store meals cannot, which is access to health. As far as the waste, bistroMD has gone above and beyond to ensure that all our shipping materials are recyclable or compostable. I appreciate the sentiment that we have done everything on our side. Our aim is to add ease into the lives of our members, but it does not seem as though that has been your experience. Hopefully you find what you are looking for.