Saturday, November 7, 2026 · Customer reviews of US businesses
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1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 110 reviews with 3 stars · Clear filters
Not worth the money
By Kandice H.
Response from Birchbox· Dec 21, 2015
I'm sorry that the boxes haven't all been a hit for you. We'd be happy to discuss this further and assist with your samples! Would you mind sending us an email at [email protected]?
I love my receiving my monthly Birchbox but I am about 50/50 on the makeup items I received. I wear very natural colors in makeup and I receive a lot of BRIGHT and BOLD colors. The last couple of months have been better.
By Jody R.
Response from Birchbox· Dec 21, 2015
Thanks for writing us a review, Jody! We'd love to update your profile and improve the shades you're receiving. When you have a moment, just send us an email at [email protected]. :)
Some very great things, but, really there should be a way to opt out of dry shampoo every month as a sample, this may be the 1 reason I discontinue, just no use for it, and no way to let them know
By Jill O.
Response from Birchbox· Dec 21, 2015
So sorry to hear the dry shampoo has not been a hit for you, Jill! Would you mind reaching out to us at [email protected]? We'd love to update your profile and help reduce the amount of dry shampoo you're receiving!
I get an email telling me to choose a sample and immediately go to the web site to choose and the item I want is already unavailable. That means that I don't really get to choose the sample I want.
By PAMELA S.
Response from Birchbox· Dec 21, 2015
Oh no! I apologize you've had trouble with Sample Choice, Pamela. If you wouldn't mind reaching out at [email protected], we'd love to assist you with this further.
I have never subscribed to Anything and was excited to try new make up brands before wasting money on products I end up buying and not liking. However, every month seems to be the same thing. Always a dry shampoo, lip gloss, face cleaner/moisturizer. Would like to see more variety of products and brands we would be more apt to buy.
By Lori N.
Response from Birchbox· Dec 21, 2015
So sorry for the disappointment, Lori! Would you mind reaching out to us at [email protected]? We'd love to help update your profile and mix up the types of products you're receiving. :)
Very good customer service. Too many emails! Great products and product choices, however, it seems very expensive. I love my monthly samples but now realize that realistically I will never buy a full-size hand lotion or a lipstick at $20 or more. These products are just out of my budget.
By Jill Y.
Response from Birchbox· Dec 21, 2015
Thanks for taking the time to review us, Jill! Please let us know if you would like assistance unsubscribing from emails. I'd also recommend reviewing your samples if you're not already! When you review your box, you receive $5 in points back, which add up to deep discounts on our products. :)
There's usually at least 2 or 3 items I like a month out of the birch box,I look forward to it every month.
By Laura
Response from Birchbox· Dec 21, 2015
So glad to hear you've been finding samples you enjoy! Please don't hesitate to reach out if we can assist you in the future. :)
If you love all kinds of hair products. You will be happy. Skin or nails, not so much.
By Elizabeth T.
Response from Birchbox· Dec 21, 2015
Sorry for any disappointment, Elizabeth! We'd love to take a look at your profile and make sure you're receiving samples you love. Would you mind reaching out at [email protected]?
