Great new products to play with.
Always fun to try new products.
By Virginia G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,133 reviews
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Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
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Always fun to try new products.
By Virginia G.
Excellent! I love the sample sizes!
By mary
I highly recommend Birchbox for anyone looking for great products backed by even better service. I’ve been with them for seven years, and I truly appreciate their approach to customer care. They manage to be incredibly professional while still feeling personable and easy to talk to. I'll definitely be staying a loyal customer.My only suggestion for improvement involves the box customization process. I occasionally run into issues where items are out of stock, I receive multiples of the same product, or I'm matched with items I don't use (like lipstick). Improving the "skip" or "swap" logic for out-of-stock items would make the 7-year experience even better! Regardless, the service is great and I’m happy to remain a loyal customer. Otherwise ⭐️ ⭐️⭐️⭐️⭐️😊
By Sadee L.
Fun and useful
By customer
Great service, delivery, and products! Thank you Birchbox!
By Jennifer R.
Birchbox just got better after they stopped for a few months. There are way more full size and bigger samples now. Love it
By customer
The customer service agent was super helpful in answering my questions and following up. I look forward to my Birchbox every month!
By customer
Love the variety and quality of the products.
By customer