Sunday, November 8, 2026 · Customer reviews of US businesses
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1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 585 reviews with 5 stars · Clear filters
I was given a subscription for my birthday, and in only a few months I've been extremely happy with Birchbox -- and having a lot of fun with it! Orders arrive quickly, and when I had one small problem with my order it was solved right away by your customer service. Couldn't be happier!!
By Wendy C.
Love love love!! Even when one of my orders came, and it was broken they immediately replaced. No questions asked!
By Meredith B.
Great brands Awesome rewards system Customer service is the best in the biz
By Tharshan S.
So great being a monthly subscriber and also a frequent shopper in the shop. I love the customer service, anytime I have a question or problem with my products I always get a quick, fast solution. The point system is fantastic, no one else gives you 10 dollars back for every 100 you spend! Love birchbox!
By Taylor M.
I love this company! Not only for the box I get every month, but how easy it is to order from and contact. They all seem like wonderful people who I've talked to.
By Nichole T.
So far ever time I get a new box I end up buying one or more of the items
By Nattibats30
I originally gave Birchbox as a gift and was curious so I ordered for myself. I love Birchbox!!! I will continue to purchase for myself and send as gifts!!
By Melissa W.
I have had nothing but great experiences with Birchbox! My samples have been exactly as I specified in my profile. Most everything has been large enough for more than one use. I have placed many orders and have had fabulous service. The prices are reasonable and the customer service is amazing! Shipping is fast and I have never had any problems!
By Ashley V.
