Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 585 reviews with 5 stars · Clear filters
When I opened my order, some of the bath soap had leaked in the box. It wasn't bad but I let them know via email. I got a prompt response and within a week they sent out two of my products without me asking for it. I thought they might just give me a credit but I was very happy with the results. The person I communicated with was AWESOME. Great service!
By Jodi M.
The headline says it all :)
By Emily E.
I love the concept of Birchbox for the obvious reasons (I get to try out samples of items I want, and get exposure to items I would never know about if it weren't for those samples), but I also am always SO impressed with their support team! It can be so difficult to operate and give great customer service in an online retail business. However, Birchbox has impressed me every time, regardless of the situation! It's typically my fault if I forget to apply a code at checkout, but they respond promptly, pleasantly and effectively! Kudos Birchbox!
By Kathryn J.
I buy almost all of my hair and makeup products from Birchbox. Their prices are always competitive and the points or additional free samples outweigh the few dollars I might be able to save elsewhere. Their customer service has never disappointed me either. They reply promptly and with a solution to whatever problem I've had.
By Heather G.
In the year + I have been a subscriber I have always received perfect boxes, showing me that they really are tailored to my preferences and needs. Whenever I have have had an issue and needed to contact customer service it has been a prompt response and the issue sorted out quickly. I honestly love this company. I buy almost all of my makeup and skincare products from Birchbox now. Not only because of the points and coupons codes, but also because I know I can rely on the excellent customer service. Keep up the good work and I will keep buying!
By Erin F.
I love birchbox so much, I try everything I get in my box and usually love it! I will never stop getting birchbox
By Allison N.
I love receiving my beautiful box each month. I have am able to try new products and then order them online through Birchbox. I have discovered many wonderful products which I now use on a regular basis. Thank you Birchbox!
By Michelle C.
Birchbox delivers quality products, offers great deals and discounts, and provides quality customer service each time it's needed. They send tips and give advice on what to do with your monthly boxes, and give informed recommendations for new products based on your likes. I recommend Birchbox to everyone and will continue to do so.
By Ashley C.
