BirchboxReviews of birchbox.com

Enough said.

My boxes are HORRIBLE!! Some of the products smell old or come to me empty and dried up. I do not look forward to getting them anymore

I have always been excited to receive my birchbox but there is always somthing missing from it. Very disappointed

I recently spent 35.99 in the store, utilizing my points and a deal for 10 dollars off my purchase. There was also a promise of 2 free samples with a $35 purchase, my package arrived with no samples. It was false advertisements like this that have caused me to cancel my birchbox subscription.

I still have never received the replacement lipstick from my 1st box even though I recieved an e-mail stating that it is in the way. I am thinking of canceling. iPsy is so much better.

I canceled an order 12/1, was promised my $99 refund in 3-5 days. Today is 12/11, still don't have my refund. I contacted them to ask about refund by email, waited 24 hours or more, Aces are supposed to be handled first. Still no response. Asked for a phone call, that request was canceled. I Used to love BB, but I am through with their terrible customer service, sending me wrong products and not offering any other way to contact them other than online. I will be going to my bank on 12/14 and filing for my refund through them and will never use BB again.

After SEVERAL & NUMEROUS, UNSUCCESSFUL PHONE CALLS TO BIRCHBOX, I decided to communicate with the on-line 'CHAT' option. Well, that was NOT at all quite as helpful as I had expected. Yes, the rep that was communicating did send a return label via email to me which I requested but I was unable to download the label due to printer issues at the time. I had also other concerns that I needed resolved that included NEW PAYMENT ACCTS; an order for a SPECIAL DEAL that I was unable to place in my Shopping Bag nor was there a place on the order to include the PROMO CODE ! So, as a result I WAS NEVER able to get this SPECIAL OFFER, that I wanted to order as a Christmas Gift ! Talk about FRUSTRATION, by this time I was completely beyond patience! About a week later, I decided to communicate once again with a rep thru the 'CHAT' option. I did, however, receive a favorable response from Ashley who I was assigned to regarding my returned item and credit, but the only one other issue were unresolved, the SPECIAL OFFER WHICH IS NO LONGER AVAILABLE. I DO HOPE, SERIOUSLY HOPE, that Birchbox gets it's act together and makes communication more accessible to avoid the frustration I have experienced. It was to the point of CANCELLING MY MEMBERSHIP and just writing off the loss, if that were to be the result. Loraine J Novak