BirchboxReviews of birchbox.com

Every month waiting over a week for reply to emails regarding boxes being damaged or missing goods. Ordered from the shop on 22nd Aug, now on 6th September.. Still not received my item!!!! Worst customer service I've EVER received.

Customer services simply don't reply to emails, Facebook messages or answer either of their phone numbers. Orders aren't being sent out and hundreds of people were double billed on their subscriptions at the beginning of the month. Trying to cancel your subscription is impossible, you can try but they'll still bill you after. This smacks of a company going down the pan. A cursory web search shows birch box staff have been laid off and the Canadian operation has shut down. Co founder Hayley Barna has bailed out of the company and the other founder Katia Beauchamp is swanning around Greece on private beaches and plugging other businesses rather than concentrating on her own. Nice! Take your money elsewhere, this company is undeserving.

I dont really know how u can stay in business when as a costomer i cant get help! My items were broken n i would be happy to exchange them with a new one but tell me please how do i get a person or anything.this is the second time n if this continues, me recieving vroken items i wont off this subscription.its not worth wasting my money or time trying to get an answer!!!!!

Thought I would try the 2 for 1 offer. Code didn't work so tried to contact someone via their site and Facebook. Couldn't reach a living soul. Don't bother.

I never leave horrible reviews, but the service from birchbox is absolutely horrible!!!!!! I have been trying to purchase a few thing from Birchbox for about a week, but their website charges me double for each item I add to the basket. I have tried to get in touch with Birchbox for days to try and get this fixed with absolutely no response from Birchbox, I have sent multiple service request and have tried to use chat and set up a phone call appointment it's been four days and not one reply. The fact that their website tried to over charge by double is already unacceptable, but the complete lack of service and help to fix this is ridiculous!

My friend bought me a three month subscription to Birchbox to give it a try. It was a BD gift. When you first sign in to the Website, there are questions to answer : your age, hair & eye color, skin type and color (fair, olive, etc.), and they types of products you would most like to try. (skin moisturizers & serums, make-up samples, hair products, etc.) Well, don't bother filling it out. I asked for facial treatments (moisturizers, serums, masks. I got Dry Hair cleaner, hair gloss, hair conditioner, a lipstick that's hideous (non of my friends even want it) an eyeliner w/ a tip like a "extra large" Sharpie, (made me look like a ho!) In my March box I got a duo eyeshadow (when I opened it it all crumbled to the floor, as the product inside the small metal container was completely broken up. This company profits on selling you samples of things you don't need or want in hopes you will buy other items that you do want. They probably get a kick-back from the companies for advertising and of course your $10 bucks a month. This is garbage. Save your money, as this is simply a waste of it.

Placed an order for a Gift Subscription , she didn't recieve it , you Can't Talk to anyone you have to do a Chat with someone online and it took me " 5 " chats to straighten it out . She finally got it 2 months later

I contacted customer service because I didn't get what o had requested. I got something different in the wrong color. No one responded to my email. I was disappointed and still am.