I had Agnes help me with overall…
I had Agnes help me with overall information about the product, and I thank her for helping me. I will continue to use this product due to the ability to ease my pain
By Rick
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
158 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BioWave is a non-opioid, FDA cleared, professional athlete-proven, and trusted pain relief technology designed to deliver therapeutic electrical signals through the skin to prevent pain signals from reaching the brain relieving chronic, acute or post-operative pain.
biowave.com (biowave.com) has 158 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
158 approved reviews, newest moderated first
I had Agnes help me with overall information about the product, and I thank her for helping me. I will continue to use this product due to the ability to ease my pain
By Rick
Sue was very knowledgeable. She spent time explaining how to set up the device, use the device, and keep the device clean. She took time to answer all my questions. She spent time with me as I started my first treatment and made sure I was comfortable using the device. I am extremely happy with my experience today.
By Steve
What really helped to make this experience great was the help of Agnes. I found myself a little confused as to how the unit actually worked and Agnes was there to talk me thru it and explain it. She followed up and showed genuine interest in my success.
By Roger
I talked with Sue, she was very informative and helpful. She explained the biowave to me and made my usage better. Very helpful, and the Biowave has helped my back & knee pain. Phil
By Phil
Excellent product and extremely efficient personal customer service provided when I needed it.
By Ann-Marie M.
I have been very pleased with my BioWave. The device gave me relief when many other treatments failed. It also fills a void in insurance coverage of treatments (insurance doesn’t cover the frequency I and others need). Customer service with S.L. has been excellent; she is patient, thorough, and professional. Have recommended this device to others.
By Linda H.
Appreciate them reaching out to help me with my device. Great service and responded quickly.
By Zach M.
Mona was so friendly and patient with me and all of my questions. I'm excited to use my machine and feel less intimidated to do so after chatting with her. Thank you!
By Angela O.