Great service and excellent customer…
Great service and excellent customer service,I will be happy to buy from you guys again.
By JOHN C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authorized dealer for Cuetec, Viking, Meucci, McDermott, OB, Pechauer, and other billiards brands.
Billiards King (billiardsking.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
133 approved reviews, newest moderated first
Great service and excellent customer service,I will be happy to buy from you guys again.
By JOHN C.
Got a bad product,not his fault,emailed them didn't ask for another,BUT I didn't have to they got right back with said they would refund or send another,didn't have to argue or anything and it wasn't there fault but they still replaced it no questions asked,they get your orders to you fast and awnser any emails you send,would highly recommend BilliardKings,top notch customer service....Oh and they also send you a cool sticker....thx for taking care of me BilliardKings,goes a long way with where imma order my billiards needs from now on
By Calvin
The cues are awesome the shipping was A1 one of the owners was sick and it was looking like my package wouldnt make it and he 2nd air shipped me in both apology and repayment. Awesome customer service. Will be doing business with them again!
By The G.
Great selection of cues. Secure packing of my cue. Timely shipping and nice freebies. Recommended.
By James B.
I recently purchased a new Lucasi cue, and after purchasing I decided I wanted a different model. I called and they helped me with no questions asked. Communication was great, and the customer service was very refreshing frankly. I will 100% use them for any other needs I have. Can’t recommend billiards king enough!!!
By David Y.
I just realized my cue I just bought has a warp in it already. I've probably only used it 4 or 5 times .
By Joshua P.
Response from Billiards King· Mar 20, 2024
Hi Joshua, I'm sorry you have issues with your cue. I check every product before it ships. Since this was purchased a few months ago, the warpage may have occurred after you received it. I shipped our cue promptly and responded to your inquiries promptly, providing you with details on how to contact the manufacturer for warranty. It seems that this is a product review, not a review of my business. Product reviews may be left on the product page or on the manufacturer's web site. Once again, I apologize for any issues you have had. I hope you can update your review to reflect my business as opposed to another business' product. Thank you.
Bought a Cuetec shaft, this store was the only place I could find that wasn’t back ordered and I’m glad I found it. Fast shipping and product in original packaging.
By N B.
Great service from great people! Rich with Billiards King provides above and beyond your expectations! You can’t go wrong with your purchase from them.
By Marc