Best customer service on the planet!
Best customer service on the planet!
By Dejan D.
Response from BigScoots· Jun 17, 2026
Thank you so much! We really appreciate the kind words and are glad you’ve had such a great experience with our team.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.
BigScoots (bigscoots.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
165 approved reviews, newest moderated first
Best customer service on the planet!
By Dejan D.
Response from BigScoots· Jun 17, 2026
Thank you so much! We really appreciate the kind words and are glad you’ve had such a great experience with our team.
They are amazing about handling everything and anything. From A-to-Z. I have been pleased with every encounter and the quick time that tickets are answered. Would never consider anyone else!
By customer
Response from BigScoots· Jun 17, 2026
Thank you so much for the amazing feedback! We’re really glad to hear you’ve had such a consistently positive experience with our team and support.
Thank you for the amazing customer service you always provide. Fast, knowledgeable, and ready to assist way behond the call
By Giangi T.
Response from BigScoots· Jun 17, 2026
We really appreciate this feedback! It means a lot to hear that our team has been fast, knowledgeable, and supportive whenever you need us.
I've been with BigScoots for years because of their amazing customer service and reliable hosting. They're responsive, knowledgeable, and always helpful.
By Katherine
Response from BigScoots· Jun 17, 2026
Thank you so much for your continued support! We truly appreciate your loyalty and are glad you’ve consistently had a great experience with our service and team.
Really reliable service, respond to support tickets very fast, great customer service.
By Tom B.
Response from BigScoots· Jun 17, 2026
Thank you for the great feedback! We’re really glad you’re happy with our service and support response times.
BigScoots is by far the best host, they always go above and beyond and respond within minutes every time!
By Michelle S.
Response from BigScoots· Jun 17, 2026
We really appreciate the kind words! Thank you for trusting us and for the amazing feedback. We’re so glad you’re happy with the support and performance.
Amazing customer service and great performance on our website since switching over.
By Isaac C.
Response from BigScoots· Jun 17, 2026
Thanks so much for the kind words! We’re glad you’re happy with both our support and your site’s performance.
In the past I've always had rough experiences when migrating servers to a new host, so I was shocked when Big Scoots did all the work and it went 100% smoothly. After switching to them, overnight I went from having a website with stability issues and crashes to having everything functioning perfectly. I really didn't think it was possible to find a host this good, and I am thrilled.
By alison
Response from BigScoots· Jun 12, 2026
Thank you so much for the kind words and for trusting BigScoots with your migration! We are thrilled to hear the process went smoothly and that your site is now running stable and performing well. We are happy to have you with us and are always here if you need anything!