customer service has always been very…
customer service has always been very helpful
By Les
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
443 approved reviews, newest moderated first
customer service has always been very helpful
By Les
For a canned template type store, big commerce isn't bad. But don't expect any flexibility. They're pretty rigid and custom editing can get pricey real quick. But for better or worse we're pretty much hooked to them for the time being
By Jim
Excellent, great on line shopping, they are working for you all the time to finish that sale off.
By Daryl
I had my web store with BigCommerce for many years. Never had a bad experience. The customer service is excellent.
By Bulent
Have been with Big Commerce for about 4 years now. Did a lot of research before choosing them and I'm glad I did.
By Troy
I have been with BigCommerce since 2011, offered to change over to different companies many of times, but I have absolutely no reason to. It has been smooth sailing. Don't fix what ain't broken.
By Babet Berkhof - D.
The customer service is awesome! The platform is not particularly user friendly. would love to see more drag and drop type functions, a gallery where you can store and pull images, but all and all a good option
By Joanne
Can’t use Bank of America for merchant account. Customers don’t receive email notifications when placing orders. Intergation with other social media platforms not simplified.
By KEN