BigCommerceReviews of bigcommerce.com

We've been with them since 2014. Started out great, but as with many companies that grow, help got worse and the functionality got worse. The backend isn't great and they do not seem to think about the customer first with any of their processes. It's just all money grab and if you're successful, not because of the tools they give you, but because of everything you have to do to bandaid their platform, they take a big cut. I'd stay away and go with a more user friendly version that's worth giving up the pay structure for the success. This platform is not helpful for their customers. We're on the verge of jumping off but with such an extensive history it's hard and scary to jump to a new platform and risk the SEO.

You can't buy domains with local extensions like .nl or .de through BigCommerce. So, I had to buy an external domain, which is a hassle to set up — especially since their helpdesk, in my opinion, lacks expertise. I’ve had to explain the same issue to them multiple times, and they only provide support in English. If you need a website address with local extensions like .nl or .de, don't use BigCommerce. They also don't offer the option to cancel yearly subscriptions, so I recommend starting with a monthly plan until everything is running smoothly. I regret subscribing to BigCommerce. Transferring my domain has been an absolute nightmare. Their helpdesk is terrible and can't solve basic issues. As a result, my webshop has been offline for over two weeks and is still offline because my domain is still locked under a Shopify subscription. (To be honest, I’m also no longer satisfied with Shopify’s service — their online support is just as unhelpful/unexpertise)

Title: Extremely Disappointed with Big Commerce's Billing Negligence I recently had a highly frustrating experience with Big Commerce, and I feel compelled to share my negative feedback regarding their billing practices. For the past two years, I have been using Big Commerce's services without any issues. However, they failed to bill me during this entire period, only to surprise me with a staggering charge of $1500 due to a supposed system error. To say that I am disappointed and frustrated would be an understatement. As a business owner, I rely on accurate and timely billing to manage my finances effectively. Big Commerce's negligence in not billing me for two years shows a severe lack of professionalism and responsibility. What adds insult to injury is the exorbitant amount they decided to charge me once they acknowledged their mistake. It is simply unacceptable for a company of their stature to expect customers to pay such a substantial sum out of the blue. This sudden and unjustified financial burden has caused significant financial strain and disruption to my business operations. Furthermore, the fact that Big Commerce's system broke without them even noticing for such an extended period raises serious concerns about their internal processes and quality control. It is inconceivable that a reputable company, supposedly equipped with sophisticated technology, could overlook such a critical flaw for such a long time. Not only has this experience damaged my trust in Big Commerce, but it has also left me questioning their overall competence and reliability. As a customer, I expect transparency, accountability, and fair treatment. Unfortunately, Big Commerce has failed to deliver on all these fronts. I urge anyone considering using Big Commerce's services to think twice before making a decision. Their disregard for basic billing practices and their subsequent attempt to charge an exorbitant fee is deeply troubling. I believe it is essential to highlight such experiences to hold companies accountable and protect others from similar ordeals. In conclusion, my experience with Big Commerce has been nothing short of a nightmare. Their negligence in billing me for two years, followed by an outrageous charge, has left me thoroughly disappointed and frustrated. I strongly advise others to proceed with caution when considering Big Commerce as a service provider.

This first part is less a subjective review and more a suggestion for you to observe on your own time: the BIG COMMECRCE community. It is nothing more then a false facade to give you the feeling like your input matters. For years, users have complained about many different , SIMPLE things that could make their lives better. I have yet to come across an 'idea' that has been implemented. dozens of users vote on an idea that results with nothing. For example, the addition of a 'undo' feature in page builder has been suggested 22 times since 2017 and agreed upon by 121 users. At what point do you realize that they're not listening? THey have a 'moderator' who closes threads as soon as she can because their analytics would show poor quality in thir support ``` Oh, where do I even begin with BigCommerce. How about their app store? It's truly a work of art, a masterpiece in the world of modern-day scams. Let me enlighten you about this magical wonderland of "abilities and features" that should've been included in our oh-so-generous BigCommerce subscription. First off, who doesn't love being billed for things that should have been part of the package in the first place? It's like the cherry on top of the ice cream sundae of disappointment. I mean, what's the point of having a subscription if you can't spend more money on apps that should've been included in the basic plan? And let's not forget about BigCommerce's page builder – a tool so advanced that it lacks an 'undo' feature. It's like going back in time to the days of Microsoft Paint from 1998, except even Paint had an 'undo' button. But hey, who needs to undo mistakes when you can just start from scratch every time you mess up, right? Connecting to platforms is so easy and straightforward; it only requires five different processes. Who needs simplicity when you can have complexity, confusion, and a touch of chaos? And brace yourself for the thrilling bonus – duplicate accounts! Cause that's what happened with Google, and now our company is suspended because BigCommerce made a duplicate account without our knowledge and that goes against Google policy. But here's the icing on this already sumptuous cake – BigCommerce's ingenious plan to withhold essential features from its users only to sell them back in their app marketplace. I found their marketplace to be 50x more annoying then Shopifys, not to mention NOTHING was cheap.

This is literally the worst cart system out there. I've been in business online for over 12 years with my brand. I sell mostly through retail, but wanted to establish a stronger online presence and capture more direct sales and customers. I AGONIZED for more than 2 years, over choosing between Shopify and BC to migrate my site to. I was promised that BC needed ZERO apps to function correctly. I was told that Shopify was inferior in every way. Guess what? That is wrong. I made the decision to migrate my existing site to BC and after a week of work getting all of my products over to BC and getting prepared to launch, I discovered...BC doesn't even calculate sales tax at checkout! Even the most basic cart providers out there do this! Guess what? With BC you need an app just to calculate the sales tax! I'm not talking about collection and remittance of the tax. I mean you need an app to CALCULATE the tax. Want better than the worst include analytics on BC? Guess what? Need an app? YEP! Want an abandoned cart emailer system? Better pony up $80 a month for the next level plan and service. Or. You guessed it! Install an app! Let's talk about SPAM. Oh, my, the spam! I have endless spam and phishing emails sent to my business email daily. We are talking HUNDREDS of them. Don't believe me? Go on a FB BC group and read the horror stories. Where are the scammers getting our email addresses from? Hmmmm. BC SWEARS they're not selling our info. Maybe some of their unscrupulous vendors of the myriad of apps that you HAVE to install are? Hmmmm.... Oh, lets not forget about the recent price hikes! For zero added features. Let's now talk about shopify. I recently launched a second brand and site and decided to go with Shopify make a decision about which provider would get both sites. Guess what? Shopify stomps them into oblivion. Email software included out of the gate, tax calculations at checkout! Abandoned cart and product flows included. Way better analytics and integrations. Wait for it...ZERO spam emails from day one with Shopify. Shopify needs more apps? Hmmmm. I have LESS on my Shopify store than my BC store and the few I do have (email, chat) are FREE. All for the same price as BC. Some of the above Shopify stuff, some may not need. For starting a second brand, I am certainly thankful for it because it allows me to launch a new brand and see what additional expenses should be justified. If I were to have launched this second brand on BC I would be bled dry by the need for apps out of the gate. BC...I'm sure that your archaic AOL styled system works well for something like an auto parts warehouse. Matter of fact, I believe that is the type of businesses that BC wants. Anything else? Shopify all of the way. There IS a reason that BC is not number one. Well, many reasons. The numbers do not lie. No cart system is perfect. However, BC is nowhere close. PS - anyone out there telling you that you need so much less with BC out of the gate (apps, etc) is literally lying to you. They are either affiliates, software salespeople, developers, whatever. They have a vested interest in you joining BC, because those claims are blatantly false. Or, they are subjectively speaking because of some weird loyalty and buyers affirmation that they desperately seek. I cannot WAIT to migrate my 13 year old brand's site away from BC. What a mistake.

Powerful and flexible system BUT suffers from a VERY poor billing model. We have used Big commerce for almost 10 years and run multiple stores across multiple brands, exclusively B2B. Cards on the table, it's a good system, otherwise we wouldn't use it. It takes a while to get your head around the logic and relationships but once you have, the system is powerful and flexible. The initial US domestic-centric approach and culture has got a lot better over the years and the support via chat is almost always spot on. The biggest issue, by far, is the billing model. BEFORE you sign up make sure you understand how this works. The cost of entry is very low but as you grow and become more reliant, costs rise significantly and are increased automatically. Costs are based on sales revenue through your store and the sales revenue is also based in USD (remember that bit where I said US domestic centric?) So your sales revenue will also be a function of the exchange rate between USD and your local currency. This means that, even if your sales don't move, if the exchange rate goes up and the sales volume passes the billing threshold, your costs go up. They can go up a LOT. So, let's say you want product catalogues and customer groups (both are pretty vital in most stores). This puts you on the $79.95 plan which allows you an annual sales revenue of $180,000 USD. Let's say your annual sales are just under that - at $178,000 a year. Then the exchange rate goes from 1.23 USD to 1.25 USD. Remember, you have done NOTHING, your sales are FLAT. Your monthly costs increase (automatically) from $79.95 to $299.95! that's a 275% increase in cost with NOTHING on the other side!! This happens automatically. Naturally, you would expect the opposite to be true right? Wrong. It stays at this level and you have to contact them to have it put back. if you don't stay on top of it you may not get a refund for previous months, as this is not guaranteed. So, Big Commerce, if you are reading this..... Come on guys, there is a world outside the US. Your system is great and you have some brilliant people in your team. At the very least you need to peg the store revenue to the local currency. Then you could make the downgrade automatic like the upgrade and then you could make the billing models more equitable.

I'm very frustrated with BigCommerce. I've been trying to speak to customer service about them increasing my monthly dues by 400%. My orders have definitely increased, but because the Supply Chain is a disaster I can't deliver the products, thus it's not a sale! So not only did I have a pile of refunds I have to pay for those refunds through increased fixed costs too. I told them I may have to migrate my site to Shopify, and then magically when I update products via CSV, I get duplicates in my pricing rules and my variable products get rearranged inside the option sets. How can I sell a product with 2 prices attached to it and the option sets don't even match to the product? I've contacted them about deleting bulk pricing, but it's only offered on the API, and I have to pay a developer for that! So I have to pay for their CSV failures while paying for orders not fulfilled and now I have to spend God knows how many hours manually fixing variable products because BigCommerce's CSV doesn't work right. Seriously, is this a form of corporate spite? I feel this way because I am getting no help and no solutions and they usually send me a copy of our chats, but in this case, they have not. They could at least provide me with an API script to fix the pricing issue. obviously, I am sure I will have to dig through my 1000 SKUs and examine which one the CSV trashed, word of advice don't use Big Commerce to store product data! it's like a box of chocolates you never know what you're going to get!

Tried to use Big commerce to set up my store, but not much guidance and instructions (I am pretty new to using tools/platforms like this). Looked through the site, still limited resources to be honest.