Chatted with Brian
Chatted with Brian. He was kind, considerate, and knowledgeable. Great Service. Will buy again!!
By Stancey C.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Inspiring your passion to ride so you enjoy more freedom, fitness & fun. #1 Giant Bicycle retailer in Southern California and the nation
Bicycle Warehouse (bicyclewarehouse.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
37 approved reviews, newest moderated first
Chatted with Brian. He was kind, considerate, and knowledgeable. Great Service. Will buy again!!
By Stancey C.
What a scam and sh** show they canceled my order and refused to refund me and Kathleen is such a crybaby completely unprofessional I would never recommend anyone to shop here stay far far away
By Mike
Was skeptical due to the low prices, and bad trust pilot score, but after doing further research theyve been around for a long time and seem to have a good reputation in the biking community. I ordered a bike and it arrived at my doorstep 2 days after, very happy with my purchase.
By Sean D.
Fraud stay away
By Gideon “” B.
They are dishonest about items in stock. They put me off for days saying they just had to pull the parts from their warehouse. Turns out they order your stuff from the manufacturer and then reship it to you. Cut out the the middle-person and order it direct yourself. You'll get it twice as fast.
By Andy
this is scam. they are criminals. it is a fraud. they took 9000 dollars and disappeared. even there Elang express delivery is a fraud! be carful!!!! they are criminal. scam. feud. don’t give them tour money. i can show u whatsapp massage how the took my money
By Hanan H.
Refused damaged Ebike shipment they refunded 80% leaving me with a $1036 bill owed to Affirm/Shop Pay. They lied to Affrim about not getting the bike back on July 20, and only partiality refunded me after the dispute was closed based on their lie, and I sent them the UPS proof, all 13 days after they got the bike and never acknowledged it.
By Noel
Bicycle Warehouse took ten days to put the order into shipping. I still don't have the items after 2 weeks from placing the order, and tracking shows the earliest arrival will be at least 3 more days from now.
By S.Y.