Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Inspiring your passion to ride so you enjoy more freedom, fitness & fun. #1 Giant Bicycle retailer in Southern California and the nation
Bicycle Warehouse (bicyclewarehouse.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 3 reviews with 2 stars · Clear filters
They are dishonest about items in stock. They put me off for days saying they just had to pull the parts from their warehouse. Turns out they order your stuff from the manufacturer and then reship it to you. Cut out the the middle-person and order it direct yourself. You'll get it twice as fast.
By Andy
Bicycle Warehouse took ten days to put the order into shipping. I still don't have the items after 2 weeks from placing the order, and tracking shows the earliest arrival will be at least 3 more days from now.
By S.Y.
The fact that you can easily finance any bike is great! Because bikes can be quit expensive. But The customer service has awful response time. There’s no phone number to call it’s all via email or “chat” but half the time they never respond. I’ve been trying to get a bike for about a week and two days and I just keep getting one word replies and no response for a few days afterwards they must not want business
By Codey S.
