Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
55 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beyond Nice is listed under Salons & Clinics.
Beyond Nice (beyondnice.com) has 55 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
55 approved reviews, newest moderated first
Just got my custom spa cover for a big kidney shape hot tub. Everyone at Beyond nice were awesome. Great follow up. I received my cover in no time. Fit perfectly. I would highly recommend them for any cover. The price was great too. Thank you guy's..
By Mike B.
I went waaaay too long in replacing my old hot tub cover. When it would rain or snow it would get waterlogged and weigh a ton. All the straps broke and I was left holding it down with heavy rocks I would have to take off and put back on each time. Ordering was super easy. The cover fits perfectly. Shipping and delivery was much quicker than expected. I now have a new hot tub cover that looks better, performs better, and is much lighter to boot. I wouldn’t hesitate to purchase my next hot tub cover from Beyond Nice - a wonderful experience all the way around. I wish I did it years ago!
By Tim C.
I recently purchased a 95" x 95" spa cover that folds in the middle, and my experience has been nothing short of frustrating. When placing the order, I overlooked selecting "truck" shipping, which resulted in the cover being sent to me in 12 separate UPS boxes. Instead of a functional spa cover, I now have what feels like a jigsaw puzzle that’s completely impractical. The pieces don’t assemble into a sturdy cover, meaning it cannot support ice or snow, which is a critical need for winter. To make matters worse, when I tried to resolve the issue, I couldn’t get a hold of an actual person to talk to. Instead, I was directed to a chat representative who simply told me that I had clicked the "acknowledge" button at checkout and that was the end of the discussion. This experience has left me deeply dissatisfied. The shipping instructions weren’t clearly communicated, the product is unusable as intended, and the lack of customer support added insult to injury. I cannot recommend this product or company unless significant improvements are made to their shipping, communication, and customer service.
By Bill C.
Response from Beyond Nice· Dec 13, 2024
We understand that Mr. Colbert is frustrated with the parcel delivery cover design he received. We created it for our customers to help avoid freight damage and eliminate the need to be home for delivery. He acknowledged the details of the cover design by checking a box to confirm that it would be determined by the shipping method he selected. He then chose FedEx as the shipping option. The word "assemble" is used multiple times (six, in fact) to describe the design of the parcel option, and we made sure it was clearly emphasized in the product description. This was not hidden information. To clarify, the foams in the cover are made of smaller pieces that are supported by Extreme Beams. This makes the cover stronger than even a 2.0# density foam cover but without adding extra weight. It also performs well in snow and ice conditions. The foam pieces are carefully inserted into the vinyl exterior, which is then zipped shut—much like a pillowcase. While the cover Mr. Colbert received may not have been what he expected, we did deliver exactly what was specified based on his selections. It's worth noting that Mr. Colbert did not reach out to us with any questions or concerns about the cover's design or differences before placing his order, and we feel that this was a simple misunderstanding. When we phoned Mr. Colbert to see if we could assist further, we were met with some skepticism and doubt. However, it is important to mention that Mr. Colbert did not express any issues with the cover's quality, only the assembly process. At BeyondNice, we always strive to ensure our customers are satisfied, and we genuinely wish we could have done more to address his concerns.
no reply to calls or emails. no receipt of purchase. tried to cancel order for next 7 days with no response. bully tactics with delivery
By David H.
Response from Beyond Nice· Dec 13, 2024
BeyondNice has no record of any interactions with a David Homie, in emails or phone calls. Our web site sends receipts of purchase immediately upon completion of checkout. Wondering how he tried to cancel with no emails or phone calls. Suspicious review.
extremely disappointed and deceptive ... recieved my cover and the entire bottom of the cover is nothing but weak netting material ... no way the foam in a bag will survive this ... also all the hot air will escape by the netting ... DO NOT BY HERE .... JUNK...WILL NOT REFUND
By bryan K.
Response from Beyond Nice· Dec 13, 2024
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're disappointed with your purchase, and we understand your concerns. We strive to create products that meet our customers' expectations, and we're genuinely sorry to hear that the design of the cover didn't work as you had hoped. The netting material you mentioned is intended to provide both strength and ventilation, helping to support the foam and enhance durability over time. We understand your worry about heat escaping, and we'd love the opportunity to discuss that further, to see if we can fully address your concerns. We are committed to delivering high-quality products and excellent customer service, and we deeply regret that this was not your experience. If you’d like, please feel free to reach out to us directly, and we’ll do our best to find a solution that works for you. Again, we truly appreciate your feedback and hope we can make things right. Best regards, BeyondNice Hot Tub & Spa Covers
The hot tub cover arrives in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500. Here's my exchange with Customer service: Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating" CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you." Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?" CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type."
By P C.
Response from Beyond Nice· Feb 12, 2024
P C, we requested your contact information via TrustPilot, so we could know whom we are dealing with and so we could offer appropriate help. TrustPilot advises they did not receive a reply from you in the time limit they allow. Please contact us directly so we can work with you on the zipper. The assembly instructions are in the box with the vinyl. It is important not to use the zipper to force close the vinyl. This indicates the foams must not have been pushed in all the way before starting to zip it shut. The zipper sides need to be about 1.5" apart at the most before starting to zip shut. Any more than that suggests the foams need to be more fully inserted before starting to zip. We want to work with you but contacting us only through a review makes it difficult to do so. Please contact us. BeyondNice Hot Tub Covers
Order was really easy and what I wanted. When I called to clarify things in my order the rep was super helpful and nice. Got the package through FedEx with some minor damages and they were really helpful in resolving any issue I had with it
By J B.
I've been through a few brands of covers on my tub and BeyondNice's has been the worst. The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle. This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.
By Quentin
Response from Beyond Nice· Jan 3, 2023
Please contact us directly so we can find out what has happened. This is far from typical performance for our covers, and we would like to help resolve your poorly sealing cover. We cannot provide assistance using only your review on TrustPilot. BeyondNice Hot Tub Covers
