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3.5/ 5

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55 reviews

Beyond Nice3.5Average

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About Beyond Nice

Beyond Nice is listed under Salons & Clinics.

Beyond Nice (beyondnice.com) has 55 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.

Also known as: beyondnice.com
Website: beyondnice.com
Category: Salons & Clinics
Listed on The Fair Hearing: 2026

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Nov 25, 2024

I recently purchased a 95" x 95" spa…

I recently purchased a 95" x 95" spa cover that folds in the middle, and my experience has been nothing short of frustrating. When placing the order, I overlooked selecting "truck" shipping, which resulted in the cover being sent to me in 12 separate UPS boxes. Instead of a functional spa cover, I now have what feels like a jigsaw puzzle that’s completely impractical. The pieces don’t assemble into a sturdy cover, meaning it cannot support ice or snow, which is a critical need for winter. To make matters worse, when I tried to resolve the issue, I couldn’t get a hold of an actual person to talk to. Instead, I was directed to a chat representative who simply told me that I had clicked the "acknowledge" button at checkout and that was the end of the discussion. This experience has left me deeply dissatisfied. The shipping instructions weren’t clearly communicated, the product is unusable as intended, and the lack of customer support added insult to injury. I cannot recommend this product or company unless significant improvements are made to their shipping, communication, and customer service.

By Bill C.

Response from Beyond Nice· Dec 13, 2024

We understand that Mr. Colbert is frustrated with the parcel delivery cover design he received. We created it for our customers to help avoid freight damage and eliminate the need to be home for delivery. He acknowledged the details of the cover design by checking a box to confirm that it would be determined by the shipping method he selected. He then chose FedEx as the shipping option. The word "assemble" is used multiple times (six, in fact) to describe the design of the parcel option, and we made sure it was clearly emphasized in the product description. This was not hidden information. To clarify, the foams in the cover are made of smaller pieces that are supported by Extreme Beams. This makes the cover stronger than even a 2.0# density foam cover but without adding extra weight. It also performs well in snow and ice conditions. The foam pieces are carefully inserted into the vinyl exterior, which is then zipped shut—much like a pillowcase. While the cover Mr. Colbert received may not have been what he expected, we did deliver exactly what was specified based on his selections. It's worth noting that Mr. Colbert did not reach out to us with any questions or concerns about the cover's design or differences before placing his order, and we feel that this was a simple misunderstanding. When we phoned Mr. Colbert to see if we could assist further, we were met with some skepticism and doubt. However, it is important to mention that Mr. Colbert did not express any issues with the cover's quality, only the assembly process. At BeyondNice, we always strive to ensure our customers are satisfied, and we genuinely wish we could have done more to address his concerns.