Easy Ashland visit
Easy check in, friendly staff and quick service. Very impressed with BetterMed!
By Roger P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Easy check in, friendly staff and quick service. Very impressed with BetterMed!
By Roger P.
The whole process was easy and the staff is so sweet and kind. I spent no time waiting to be seen and Dr Stewart listened to me and was very helpful and informative!
By Patient
It was a great experience. We were on vacation when our 2 year old started not feeling well. There was no wait and we were checked in immediately and put into a room. The doctor was thorough and detailed. The longest time we waited was just for the COVID test to come back and they gave my son a lollipop to distract him from the wait. I will definitely come back if we need urgent care on vacation!
By Patient
Very quick, professional and friendly medical care. I really got the impression that they cared about me as a person and not just a number.
By Rick F.
I've been going here for over a year, even taking my son because it's easier for me than seeing my PCP. However, Shaquaysha at the front desk is extremely rude! She even got an attitude and said, "Somebody in a bad mood today," when I couldn't understand her mumbled question underneath her mask and fluid in my ears. Then when I started talking she WALKED AWAY while I was speaking directly to her! When they took my vitals my heart rate was high simply because of how much Shaquaysha was rude! Thankfully this incident happened before I started using BetterMed for our company’s occupational health. There are plenty of other places to go without being treated like that. I will not be going back, ever.
By Rachelle
Response from BetterMed Urgent Care· Jul 13, 2021
Hi Rachelle, Thank you for taking time to leave us a review. We are sorry that you had a negative and frustrating experience at our Regency location. We take feedback like this seriously and have shared it with the site manager. If you would like to speak with the site manager more about your experience, please send us an email at [email protected]. We hope you are feeling better.
Excellent, knowledgeable staff.
By Patient
Response from BetterMed Urgent Care· Jul 21, 2021
Thanks for the positive feedback!
I saw Sarah Ro at the Chester Better Med. She was great ,very thorough. I wish I could find a primary Dr as good as her. The staff all treated me very well
By Cindy R.
Response from BetterMed Urgent Care· Jul 21, 2021
Thank you for your feedback, Cindy! We will be sure to share your positive comments with Sarah.
Easy, efficient, competent.
By Rob A.
Response from BetterMed Urgent Care· Jul 21, 2021
Thank you for the positive feedback, Rob!