Very cleanGreat Place
Very clean, quick service and attentive staff.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Very clean, quick service and attentive staff.
By Patient
The care received was above expectations. The only weakness was the billing. I couldn't get the claim reimbursed from my FSA because I didn't get a detailed bill.
By Mike
Fast, efficient, and Caring.
By Patient
I was seen for a total of 5 minutes MAX for self diagnosed poison ivy and I was charged $520 luckily I have insurance but still that didn’t cover half. My bill was also incorrect and I had to reach out to find out what was going on with my bill twice. I will never go back and I will never recommend it to anyone. My visit itself cost $369 for me to literally say I have poison ivy and the PA to say stop hugging trees . It’s all about the money and racking up charges rather than healing people anymore. 👎🏼👎🏼👎🏼
By HALEY
Even if you show up in a wheelchair with a fractured hip and you are 88 years old, and 2 other young people showed up after you with what appeared to be a routine problem such as a "cough" and they checked in on-line, they are called before you. There was no notification in the registration area that said on-line check-ins are called before people who checked in at the facility. I will never go to a BetterMed Urgent Care again and I will tell all my family and friends to avoid them, too.
By Mary
Best walk in medical facility that I ever been treated at! Everyone and everything is done in an excellent fashion!!!
By Janice A A.
Excellent service and response time.
By Patient
One of the quickest visits-professional and helpful as always.
By Sharon W.