Jessica was great!
Jessica was great!
By Jerry L.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Jessica was great!
By Jerry L.
They over charge your insurance. They billed a 15 minute visit as 45 minutes. I was in the office less than 30 minutes start to finish. I left many messages for the billing manager she never returned my calls.
By Tn
Response from BetterMed Urgent Care· Dec 18, 2019
Our goal at BetterMed is to provide outstanding patient care and experiences. Please contact Toina Lester at 804 377 9111 to discuss your bill.
I had stitches one time and that was fine. The last two times I went were not good. One, there are no docs there so why do you charge $40 for a copay? You only have nurses and physician assistants. Not right I went there the last time, and I didn’t have the time to wait an hour plus. So I left and never was reimbursed for my 40 dollars. You are a rip-off. You can go to CVS and get the same service.
By Anonymous
Response from BetterMed Urgent Care· Dec 18, 2019
Our goal at BetterMed is to provide outstanding patient experiences. Please contact Tina Lester at 804 377 9111 to discuss your co-pay concern.
everything and everybody was assume thanks
By Patient
I came in late Sunday evening, extremely sick and the staff got me back right away. Considering how sick I was, I appreciated their promptness in getting me back, comfortable, and taken care of as fast as they did.
By Patient
Rude people at check-in and a horrendous misdiagnosis. Which cost me hundreds of dollars in wrong prescriptions that could have been life threatening because my son did not have the medical problem the PA diagnosed him with and a bill for the visit. Bad, bad, bad. Will never be back.
By L.M
Everyone was very professional and friendly. I loved that they made me feel right at home, which made it easy for me to speak openly with them about my problems. The process was quite easy and quick, will recommend going to BetterMed to any one.
By Patient
Very clean and quick service. Wonderful people that work there!!
By Patient