Great experience
Great experience. Didn’t have to go wait real long, very clean facility, nice staff and everything went well.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Great experience. Didn’t have to go wait real long, very clean facility, nice staff and everything went well.
By Patient
I was only in there for 5 mins. The NP prescribed me pneumonia meds for a sinus infection and I ended up in the ER 2 days later due to the meds making me even sicker. A huge waste of money for my copay and ended up costing $2000 by the time in was all over. I’ll never set foot in one again.
By Matthew
Great alternative to the ED when your PCP is closed or over booked! Waiting room is spacious and clean, important if you don't want to leave with illnesses you didn't come in with! Wait time was reasonable. Doctors and other staff were kind and professional.
By Michelle
Fast efficient service. Thank you.
By JanePatient
It's like KidMed for parents! I love these people and will never go to Patient First again! They actually care and, if wait times are long, they are upfront and honest. I have been here a few times, the staff and doctors are great. The best urgent care facility in our area for sure!
By Katie
I have had excellent treatment at the Broad Street BetterMed Urgent Care. The staff remembers me (and I haven't been there that often!), makes me feel taken care of and helps me get well.
By Susanne D.
I was in and out of the clinic following a visit with the NP who was compassionate and concise.
By Kelly G.
I’ll drive out of my way to be seen by bettermed! Excellent care
By Patient