Checking in can be an issue
Checking in can be an issue. Especially when you have to do it on the touchpad that can carry loads of germs. There’s nothing there to wipe it off and it should be
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Checking in can be an issue. Especially when you have to do it on the touchpad that can carry loads of germs. There’s nothing there to wipe it off and it should be
By Patient
The service was great from start to finish. My concerns were all listened to and I felt like all the staff truly cared. The provider Zuck was amazing. I will definitely be coming back if I am sick agian.
By Stephanie
They see us really fast, not waiting time. My daughter had a lot of fever in New years eve and they intermediately did the flu test to her which came back positive. After the test results came back the doctor came to examined her and explained all the symptoms and which was the better course to take to help her to fill less uncomfortable. They put the medicine to the pharmacy immediately and let us go home with a paper with all the explanation of the symptoms and what to do. It was a fast and effective services. We were happy with our visit.
By Patient
Great staff, everyone was friendly and knowledgeable. Got in and out in a timely manner.
By Eddie
The sign in was fast and the doctor came in fast and was very informative.
By Patient
physician was amazing!
By Poole2017
Horrible.. Doctors were more interested in what they were eating for lunch instead of patients. I literally had to walk out of my room after an hour waiting for a 10 min flu test to let them know I was still present in the office! Then she printed off some sheets handed them to me and went on her way.. She was literally shopping on the computer I was the only person in the facility.. will never return and PLEASE do not take young children here go see a real doctor!
By Patient
Service was great. Don't like that I'm required to have credit card on file.
By Patient