Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Bad and dirty not good clinic don't go waste of money and insurance.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
We are sorry to hear that you had a poor experience with us. Cleanliness is always a top priority for us, so we are disappointed to hear that this location did not meet expectation. We will share your feedback with the site manager. Thank you for your time.
Fast service
By Patient
Came in for a head cold and lower back pain. The physician came in checked my lungs and breathing. Said I needed a breathing treatment, they gave me a breathing treatment, prescribed me an inhaler, advised if I got worse go to ER. The very next morning I woke up and could hardly breathe, went to the ER and they admitted (in hospital for 3 days) the doctors said I should have been prescribed more than just inhaler with obvious signs of wheezing and being diagnosed with bronchitis from there. Never had and experience like that before. Normally I get a steroid, antibiotic and cough suppressant. Not this time.... the breathing treatment opened up my lungs and I ended up in the hospital for 3 days
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
We are very sorry to hear about this experience. We will share this feedback with our management team. If you would like to discuss this more, please email us at [email protected] with your name, date, and the location you visited. Thank you for giving us this feedback.
The doctor that saw me never once examined me and his main statement to me was, “you are not 25 anymore.” I do not see where i received any professional help.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Hi There, We are disappointed that you did not have a positive experience with us. We strive to deliver compassionate, high-quality care to all of our patients. If you are willing to tell us more, please send us an email at [email protected] and include your name, date, and location of visit. Thank you for taking the time to leave us feedback.
Fast service, friendly staff
By Patient
Fast service. Polite staff, and excellent ratings
By Olu
Quick and efficient...very personable!!!
By Patient
Seen soon after arrival, staff friendly and caring. Both of my experiences have been positive
By Patricia W.
