I love this facility
I love this facility! Everyone is always polite and professional. The NP’s really listen to you and dont just assume as most medical professionals do.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
I love this facility! Everyone is always polite and professional. The NP’s really listen to you and dont just assume as most medical professionals do.
By Patient
Always quick, friendly and gets me on on my way
By Michael W.
MASSIVELY OVERPRICED!
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
We are sorry that you are dissatisfied with our rates. Thank you for your feedback.
The NP that saw me was wonderful. I was in and out in 30 mins. Was excellent case.
By Patient
Great experience
By Patient
Over the holiday break, my daughter visited the Regency office. Our initial impression was positive by being able to schedule the appointment. And our impressions just kept getting better. Not only was the office clean, the process to check in was easy and quick. She was seen in a very reasonable about of time by caring and competent professionals. The exam and tests were thorough. The staff followed up after the visit to check on her. We were very pleased and have recommended Better Med to our friends.
By Karen B.
went in there for a few sinus issues, flu like symptoms and for severe ear pain and muffled hearing. Dr. laughed the ear pain off and said nothing was wrong with me and did not look into it any further. turns out i had a really bad ear infection that got worse since it was untreated the first time. AND they billed me $160 for NOTHING. thanks.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Hi, We are disappointed to hear that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected].
Visited Better Med recently for a non infectious issue. Appreciated being able to schedule an appointment and was seen very timely. My problem was resolved. I received suggestions on how to avoid my problem in the future which was helpful. I also appreciated staff concern regarding flu related issues and the opportunity to avoid the waiting room when I was leaving.
By Patient