Good experience
The medical staff was very kind and helpful with my questions. The treatment plan was right on point and allowed my recovery to go smoothly.
By John
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The medical staff was very kind and helpful with my questions. The treatment plan was right on point and allowed my recovery to go smoothly.
By John
My first time there and would go again if need be. Everyone was nice and quick. Great experience.
By Patient
First time there and it was great!
By Patient
The staff and doctor were caring, compassionate, and knowledgeable , from start to finish.
By Tawanda B.
No help whatsoever still sick they did absolutely nothing but changed me $200 to say there’s nothing we can do to help you I would rather go to patient first ad lease I would get answers
By Patient Cornelius R.
Response from BetterMed Urgent Care· Apr 23, 2020
Cornelius, We are sorry you had a poor experience with us. Thank you for your comments. We take feedback very seriously and are committed to constantly improving our care. Thanks again for your time.
I have needed an after-hours clinic twice this year and went to Better Med both times. Very clean waiting room, easy check-in process. It was not crowded either time, and I was in and out quickly. Unexpected bonus: they emailed a note for school within an hour of my daughter’s visit. That was very helpful.
By Patient
Better Med urgent care has been a welcome change from other urgent care centers. They are attentive and I’ve not had to wait very long.
By Patient
Great experience
By Patient