Good experience
Everyone was friendly and helpful
By PatS.Hillient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Everyone was friendly and helpful
By PatS.Hillient
Everyone was nice and prompt
By N P.
BetterMed was fantastic. Check-in was easy and fast. Nurses and doctor were knowledgeable, patient and understanding. Our visit was exactly what we needed and we were home in no time with a diagnosis, Rx and tips to feel better fast. Will definitely use BetterMed in the future and will refer friends and family without hesitation.
By Patient
Bettermed took excellent care of me!! I was in and out within 45 minutes. Shannon, the x-ray tech did a wonderful job taking my x-rays and Laura; the provider was nice. I highly recommend BetterMed! They are a great team.
By Sherry
I have been here since 930 this morning. I didn't get called to the back until 1145. Its 1:17 & I'm still waiting for the doctor to see me. I understand its cold & flu season but this is ridiculous. At least acknowledge the fact that I'm still here & someone is coming. I really think they forgot about me. Never will I come here again. If I didn't feel so bad I would've just left! Poor service!!!!!
By Christie Murphy B.
Response from BetterMed Urgent Care· Apr 23, 2020
Christie, thank you for taking the time to give us feedback. We are very sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
Caregiver saw me quickly. She was caring, thorough, and took the time to answer all my questions. Correctly diagnosed and treated my medical issue.
By Melinda
I was seen quickly and got great care. I’m a little disappointed that my insurance charged my deductible for the visit instead of having a co-pay, which I’m sure, is why BetterMed required a credit card on file before seeing me.
By Patient
Where to go for immediate and very good care . Staff genuinely cares.
By PatientSonia Escalera M.