Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
They were fast told me I had the flu without doing any tests tho. That I didnt like.
By Patient
Response from BetterMed Urgent Care· May 22, 2020
Thank you for taking the time to let us know about your experience. We take feedback very seriously and are committed to constantly improving our care.
Received the wrong antibiotic for a puncture wound. Ended up with a staph infection. Missed a week of work.
By Patient
Response from BetterMed Urgent Care· Apr 27, 2020
We are sorry that you had a poor experience with us. We take this feedback seriously and will be sharing your experience with our management team. If you would like to discuss further, please email us at [email protected].
I felt like what I had to say about my health became a concern for them and they really helped me through everything.
By Zria P.
Response from BetterMed Urgent Care· May 22, 2020
Thanks for the review, Zria! Hope you're feeling better.
I waited for almost 2 hours to be seen then when I was seen the doctor told me to take a urine test and nobody came back into the room to get me to do the test until I said something. They are very slow
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Thanks for your comments. We are sorry to hear about your wait. Can you please email the date and time of day to [email protected]? We take this feedback seriously and will work to resolve it.
My child’s pediatrician was booked and I knew he needed to be seen. I didn’t want to wait an extra day (he’s 3) they got him in with very little wait (5mins maybe) before going back and didn’t take long to get in and out with meds and diagnosis. (Maybe 30 total mins) Probably the quickest I’ve ever been in and out of a doctors office. Even patient first I’m there an hour. The staff was friendly and attentive. Would go again
By Patient
Response from BetterMed Urgent Care· May 22, 2020
We're so glad we could be there for you and your son. Thank you for sharing your experience!
Good service
By Patient
Response from BetterMed Urgent Care· May 18, 2020
Thank you for the positive review, we appreciate it!
Everyone was very professional and kind. I was seen very quickly and I would go back again if I needed to.
By Patient
Response from BetterMed Urgent Care· May 22, 2020
Glad to hear it! We appreciate you taking the time to share your experience.
Excellent information and caring was received
By Patient Melba H.
Response from BetterMed Urgent Care· May 22, 2020
Thanks for the review! We're here for you when you need us. 🙂
