Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
We asked PCR test for traveling. We just expect the test. However, they measure blood pressure, doctor checked heart beat etc., We felt more secure. Thank you for your very professional service. Only we wanted is if you can accept make appointment at least one day before.
By Patient
Very easy to schedule appointments. No waiting time. New facility. Ver kind and professional staff. Quick results accesible through portal/website.
By Patient
I usually have s great experience with bettermed but my last visit with them was far from good. The nurse who i dealt w in the back apparently likes to treat people based on her opinion.. i did not appreciate her "huffing" over the fact that i have not had a covid shot and her attitude towards me changed. Everyone already seemed annoyed i came in to see them at 730 at night. I understood they closed at 8pm but i wouldnt have been there or come so late if i didnt feel as bad as i did and work a 10hr shift. But she not only changed her attitude towards me, and not for the better, she then wanted to argue w me about how far along i am w being pregnant. I dont appreciate being judged for not "looking" pregnant. Thats exactly what it felt she did. Once i had to wait for a dr to come in, they basically dismissed me saying there wasn't anything they could do bc i was pregnant which is bs. They didnt even try. My last pregnancy, i visited bettermed due to a sinus infection and was treated w antibiotics no issue. I felt dismissed and helped in zero ways all bc they were ready to close. It was a BAD visit plain and simple.
By Patient
Response from BetterMed Urgent Care· May 14, 2021
Hi There, Thank you for taking time to leave us feedback. We are sorry that you had a negative and frustrating experience with us. We take feedback like this very seriously and will be sharing it with the Site Manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected]. We hope you are feeling better
You took great care of my daughter thank you
By Tamara
The service was prompt. No waiting to see the P.A. and treatment was exactly what was medically indicated.
By C.D.
Staff was very professional and timely.
By Patient
We needed a last minute PCR test for travel. They got us in quickly and we had our results much quicker than expected. Everyone from the person who answered the phone to the NP was very professional and went above and beyond with checking on our health separate from simply doing the test. The response to Covid in this location was exceptional. I felt 100% comfortable because of their efforts to communicate by phone from the parking lot and keeping their waiting area empty. Other than the healthcare providers, we did not encounter anyone. I would definitely come back for any medical needs that might arise.
By Patient
I appreciate the quality of service and accurate diagnosis.
By Patient
