Very courteous and professional
Very courteous and professional
By Kevin K.
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the positive review, we appreciate it!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Very courteous and professional
By Kevin K.
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the positive review, we appreciate it!
Front desk girl turned me away. Better Med refused to see me for a follow up.
By Patient
Response from BetterMed Urgent Care· Jun 30, 2020
We are very sorry that you did not have a positive experience with us. We would like to learn more. Could you please email us at [email protected] and tell us more?
Poor service, poor testing protocol, unscrupulous business practices
By Patient
Response from BetterMed Urgent Care· Jun 8, 2020
I am sorry that you did not have a positive experience with us. We strive to always deliver compassionate care. We have continued to refine our testing protocols. If you would like to send us any additional feedback, please email us at [email protected]. Thank you for your time.
Great place, quick , clean and knowledgeable and wonderful staff! Highly recommend!
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Thanks for taking the time to share your experience and recommend us! Hope you're feeling better.
Okay, thank you.
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the positive review, we appreciate it!
Extremely clean facility. Doctors and staff take great care of their patients and have great bedside manners. We prefer BetterMed over any other urgent care.
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Glad to hear it! We appreciate you taking the time to share your experience.
I am pleasantly surprised by how quickly I was seen and how nice everyone was. I usually go to Patient First but I think I’ll be going here from now on :-)
By Brittney L.
Response from BetterMed Urgent Care· Jun 29, 2020
We love to hear that! Thank you for giving us the opportunity to care for you and taking the time to leave your feedback.
Wonderful and honest people
By PTaylor
Response from BetterMed Urgent Care· Jun 29, 2020
We appreciate that, thank you!