Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Have been here about five times and every time I had excellent care.
By FMiller
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you. We appreciate you taking time out of your day to share your experiences with us.
Fast and friendly care!
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the positive review, we appreciate it!
I'm still waiting for my $35 refund I was assured I would receive in the next 7-10 days which was over 3 weeks ago. They coded the test wrong and charger me for an office visit. It was only a COVID 19 test. I will never use them again! I finally spoke to someone who actually processed the transaction. She saw that it was never processed and took care of it. The money was returned to my account.
By Jeanette
Response from BetterMed Urgent Care· Jun 8, 2020
Hi There, I am sorry that you had a negative experience with us. If you could please email your contact information along with the location and date of visit to [email protected] we will do our best to assist with following up on your billing issue.
Professional, seen quickly every time, good care. Thanks, Better Med!
By Tanya P.
Response from BetterMed Urgent Care· Jun 29, 2020
We love to hear that! Thank you for taking the time to leave a nice review.
Very expensive even after insurance. Great service’
By Patient
Loved the curbside testing set up!! Thanks
By Jacquie A.
Response from BetterMed Urgent Care· Jun 18, 2020
Glad we could be there for you!
Really impressed with the professionalism shown for Covid testing.
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you! Thank you for sharing your experience with us.
The male military veteran was the nicest, while he tested us for the virus.
By Bill M.
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the sharing your experience, we appreciate it!
