The service was exceptional
The service was exceptional. It was the end of the day, but you would never have known it. All of the staff was friendly and helpful. The nurse was kind and efficient. The PA was knowledgeable and helpful.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The service was exceptional. It was the end of the day, but you would never have known it. All of the staff was friendly and helpful. The nurse was kind and efficient. The PA was knowledgeable and helpful.
By Patient
I went for a PCR test. I checked in on my phone and waited in my car. I was quickly called in, had my temperature and blood pressure taken and asked a few questions. The test was done quickly and without any discomfort. I had had other tests that were very uncomfortable. I had my results in 24 hours. The staff was friendly and answered any questions.
By Patient
The staff were immediately concerned about my situation and took me in tight away. They were all very professional yet very personal with my care. I would strongly recommend them to others for urgent care.
By Mary H.
So was tested for covid and received the results of the rapid test quickly which was "negative". Unfortunately later that day I ended up in the hospital after passing out and was later tested for covid and was positive. I've since recovered and realize these tests aren't fool proof.
By Patient
Really like the people, and attention the staff gives you
By Patient
always super responsive and polite! honestly never seen this place busy like patient first, and they've typically gotten me back to the exam rooms before I even get a chance to sit down.
By guy with splinter L.
very professional and gave a good advise on my fracture toe.
By Patient
The attention was very nice
By Patient