I was able to get right in
I was able to get right in. Everyone was very pleasant. The Physician Assistant that I saw was very kind and very informative to my problem. Gave me a prescription that took care of my problem.
By Lanna W.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
I was able to get right in. Everyone was very pleasant. The Physician Assistant that I saw was very kind and very informative to my problem. Gave me a prescription that took care of my problem.
By Lanna W.
Drs there won't listen to you!! I'm 38. I know my own body. Dr said nothing was wrong with me when clearly I knew I had bronchitis. I had to go to a different urgent care to get help and antibiotics. They told me she was crazy. Every doctor can only say covid anymore. All of this is out of control. My covid test was negative.
By Patient
Response from BetterMed Urgent Care· Jun 17, 2021
Thank you for alerting us to your experience and taking time to leave us feedback. We take feedback like this seriously and will be sharing it with the site manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected].
I was treated with care and respect. I felt heard and the Nurse Practitioner was thorough and asked probing questions to get an understanding of my symptoms. They are nothing like and are better than Patient First who treat patients like cattle.
By Tameika
Everything was great!
By Patient Janice D.
Quick and Easy
By Patient
Amazing staff
By Patient
The front desk is very bad , where are you finding those rude and careless people.
By Amina M.
Response from BetterMed Urgent Care· Jun 17, 2021
Thank you for taking time to leave us feedback. We will be sure to share your review with the site manager.
My wife and I prefer this location over others due to staff, cleanliness, ease of access, professionalism, and quick service. We were received at open of business for rapid test which we attempted to schedule the night before. We spoke to staff at open of business and within about 20 minutes they cleared up the systems issues that we experiences, helped us reschedule, and then processed our rapid test all within about 40 minutes. We truly appreciate their service. Thank you.
By Patient