Staff was very friendly and helpful
Staff was very friendly and helpful. Attending physician was thoughtful and compassionate.
By Terrence P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Staff was very friendly and helpful. Attending physician was thoughtful and compassionate.
By Terrence P.
I received wonderful care that Sunday afternoon. Much better than the care I received later that day at MWH ER. This was the second time I've found relief at this facility. Living out on the lake, there is nothing like this offered so this is also the closest medical help available.
By Barbara M.
I was seen for Bronchitis after having been treated with Steroids and Azithromycin by my PMD for 2 weeks. Came to Better Med complaining of bad cough and productive sputum associated with the cough. Better Med stated my lungs were clear by x-ray and placed me on Doxycycline and a cough syrup. 12 Days later, I still have the same symptoms and no relief.
By Patient
Response from BetterMed Urgent Care· Jun 17, 2021
Thank you for alerting us to your experience and taking time to leave us feedback. We take feedback like this seriously and will be sharing it with the site manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected].
Great services
By Patient
I HAVE ENJOYED BEING A PATIENT OF YOURS FOR YEAR
By ASHLEY
I had a vein to burst and spurt blood at my gym.. I was on blood thinners. Afer the pool manager and gym manager bandaged my leg, I came to Better Med. Elisa Bivins saw me and applied a type of bandage that would make the vein clot. It was still bleeding when she unwrapped the initial bandage. She then wrapped the leg again and said to keep this bandage on a few days. It worked and I have not had any more problems.
By Ann A.
When doctors prescribe strong antibiotics, they should also give you probiotics, and even a vaginal yeast insert, because antibiotics mess up your system. All I was told was I might get a stomach ache. It is worse than that, and other doctors have provided the supplements, I remembered.
By Patient
Clean,organized, professional... Everyone was helpful and informative
By Elizabeth