Everyone was great at Better med Short…
Everyone was great at Better med Short Pump, the guy I talked with on the phone was extremely helpful and nice. When I got there the assistant was proficient as well as the PA Brian.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Everyone was great at Better med Short Pump, the guy I talked with on the phone was extremely helpful and nice. When I got there the assistant was proficient as well as the PA Brian.
By Patient
The Best Medical facility I ever experienced. I came there for COVID-19 PCT Test as required for my international travel. The staff were Very very professional and yet very friendly and hospitable. Thanks for making your clients feel comfortable.
By UCHEFUNA/GLORIAOBIOMA
Staff are very nice
By Patient
my nurse was RUDE & i will never come again! also she discussed my reason for coming in the waiting room no privacy at all colonial heights location
By Patient
Staff at BetterMed took great care of my son and I recently. Staff was courteous and efficient. We were seen quickly and on our way back home. Office is clean and beautiful. I'd highly recommend BetterMed.
By jutta J.
While I was initially frustrated trying to make an appt, once I had the appt, everything went smoothly. Staff went above and beyond and were very knowledgeable & helpful with my issue.
By Patient
They were very friendly and efficient. It was a smooth process to a tough situation
By Patient
Very professional and kind. I always would recommend Bettermed. My first place to go. Excellent care, thank you.
By Toni H.