Excellent and friendly service even on…
Excellent and friendly service even on Christmas Day! Thank you!
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Excellent and friendly service even on Christmas Day! Thank you!
By Patient
I was very impressed with the speed of service, personable staff, and quick test results! Thank you so much.
By Victoria
Fast great service
By Patient
Took my two children there for Covid Testing. According to my insurance company there should have been no charge for the covid testing but Better Med charged me $173 not for the covid test but for an office visit. My child went into a room, a nurse came in and administered the test. I think it is really wrong, especialy in this pandemic to charge folks for an office visit when a doctor DID Not come in and perform any type of review or analysis on my child.
By Noah
Response from BetterMed Urgent Care· Jan 8, 2021
Hi Noah, I am sorry that you have had a negative billing experience. We are going to share this feedback with management and someone will be reaching out.
Staff were wonderful and kind!
By Patient
My husband and I were tested at the Short Pump location. Has an appointment and everything was on schedule. Staff very friendly- facility was very clean.
By Patient
This is the best place to go for urgent care -you do not have to wait a long time to be seen —they’re knowledgeable, they’re nice ,take care of your needs quickly and efficiently and everybody there seems to enjoy their job
By Carol S.
Great service
By Patient