Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
407 reviews
Better ImpactSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
407 approved reviews, newest moderated first
Bonjour j'ai 80 ans et je ne sait pas pourquoi vous me demandez de payer 99€96car je ne sait pas à quoi cela sert et je n'ai pas beaucoup de moyens (retraite) pouvez vous me rembourser svp car je ne sait pas pourquoi je paie. Comptant sur votre compréhension Cordialement Guy SCANDELLA
By Guy S.
BetterImpact is a comprehensive and productive piece of software that we use for scheduling shifts for staff and volunteers as well as for scheduling training and special events. It is easy to use, customizable, and provides training videos and written guides to help manage our workflows. I continuously find new ways to make tasks more efficient and look forward to becoming a master at all things BI!
By MG
Response from Better Impact· Mar 24, 2026
Thank you so much for this wonderful review! We love hearing how Better Impact is supporting your team across scheduling, training, and events. That's exactly what we set out to do. We also love your goal of becoming a BI master. You're well on your way! If you ever want tips, our support team and community are always happy to help you uncover even more ways to streamline your workflows. Thanks for being part of the Better Impact community!
It is a very good system for managing volunteer data. I use it every day to track my volunteers’ sign‑in and sign‑out times, as well as their volunteer hours. I’m also looking forward to exploring and using the other functions.
By R.
Response from Better Impact· Mar 24, 2026
Thank you for the kind words! It's great to hear that Better Impact has become part of your daily routine for tracking sign-ins, sign-outs, and volunteer hours. That's exactly the kind of reliability we aim for. And there's plenty more to explore! When you're ready to dive into other features, our support team and resource library are here to help. We look forward to growing with you and your volunteers! Thanks for being part of the Better Impact community!
I enjoy using this system, as you can make it your own, and the depth of details is brilliant
By Dan
Response from Better Impact· Mar 24, 2026
Thank you for the lovely review! "Make it your own" is exactly the spirit we built Better Impact with. Every organization is different, and we love that the flexibility and depth of the system is working for you. Thanks for being part of the Better Impact community!
The site was so user friendly, and the layout is visually appealing and easy to see also. Highly recommend this platform!
By Austin
Response from Better Impact· Mar 24, 2026
Thank you so much, this made our day! We put a lot of care into making Better Impact easy to navigate and pleasant to use, so it means a lot to hear that it's landing that way for you. And thank you for the recommendation. That's the highest compliment we can receive. We're glad to have you with us!
We have a great experience using Better Impact. The system has what we need as a small municipality and more. The reporting features are helpful for tracking volunteer engagement. The mobile app is nice, but do wish their was an administrative app, so we can get notified of changes or if need to change an activity quickly off work hours. Overall, our municipalities experience has been great and recommend this software program.
By CL A.
Response from Better Impact· Mar 24, 2026
Thank you so much for this thoughtful review! We're really glad to hear Better Impact is meeting the needs of your municipality and then some. It's great to know the reporting features are helping you stay on top of volunteer engagement. We also appreciate you sharing the feedback about an administrative app. You're not alone in wanting quicker access to make changes on the go, and we'll make sure that's passed along to our product team. Thank you for the recommendation and for being part of the Better Impact community!
Better Impact is a great system. Easy to use and navigate. Great customer service - responsive and will work with you to find the right solution.
By Christine E.
Pretty user-friendly for volunteers who like to use phone apps. I don't think you could ask for better customer service -- very responsive, and now that they have an AI bot it's even easier and less embarrassing to ask simple questions, for harder questions or anything that the bot can't resolve a real person is SUPER responsive. There are user groups for the administrators too, so you can learn more about all of the tools you're not yet using. There is so much you can do with Better Impact, and they have continued to improve the experience in the almost 5 years I've been using it.
By J Ebner - O.
