Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
I was matched with an excellent therapist. I hesitated to do therapy online and actually tried another site but the match was not right. My therapist is highly professional and is helping me to deal with my depression.
By Helen D.
Betterhelp is amazing for moms like me who have small children at home and not a lot of time or energy to leave the house. I can supervise my children and still talk to a therapist and get help for little problems that pop up all the way up to big issues I’m struggling with. My therapist is very encouraging and helps me stay on track with my emotional health. She is kind, empathetic and I feel she really understands me and my needs from week to week.
By Jessica W.
Its a safe place for you to consult with your "helper" to know yourself better and discover the action plans either achieving your goals or overcoming your difficulties
By Chiang T.
Took less than a week to get a therapist and get started talking through my problems. I was astonished with how approachable it made talking with a professional.
By Domo B.
BetterHelp has been amazing! I struggled for a couple years finding a therapist because of wait lists or they just weren't the right match. BetterHelp matched me with an amazing therapist who is empathetic and responsive to my unique needs. She also shares tools that I can apply in my daily life provided by BetterHelp that go beyond our 45 minutes together each week. I highly recommend this for anyone looking for a therapist.
By Gretchen P.
BetterHelp has been so phenomenal helping me navigate depression, anxiety, and trauma. My first therapist wasn't the best fit, but BetterHelp made it super easy to switch to a new therapist. BetterHelp's platform has given me so many tools and resources. I had very little energy in the beginning because of my depression, but BetterHelp made it very simple to get help without the energy-depleting process of navigating insurance to seek the best therapist. Highly recommend to everyone- your mental health is worth the investment.
By Kelly C.
Best therapy you can get . Simply amazing !
By Snz
Found this platform on TikTok, didn’t believe it was real… I have been made a believer! I really enjoy my counselor and the sessions have been very helpful! Such an easy fool proof setup.
By Mellissa B.
