Online therpy would work like the real session.
Good online program with good therapist.
By Joohyun P.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Good online program with good therapist.
By Joohyun P.
Betterhelp is therapy that doesn't disrupt your life. I don't have to schedule my entire day around having to go somewhere. I feel so comfortable in my own home. Video chatting makes me feel like we are sitting in the same room. My therapist is amazing and I can't imagine ever not using betterhelp!
By Cyndi & J.
Very understanding and helpful company. They go above and beyond to accommodate and ensure people have access to mental health services. I am so grateful for them. Expertise and experience, as well as compassion and care are some of the core qualities I noticed about their company.
By Liv
Very thorough therapy, wonderful one on one sessions.
By Denise B.
Great service, clunky and old feeling app.
By Nathaniel
When I initially signed up Betterhelp kept me informed throughout while they were locating a suitable therapist. I have plenty of choice of days and times from my therapist to book sessions. I can message my therapist anytime on the Betterhelp platform. The online classes are free. There is a good variety and I have found them interesting and informative. I like they are webinars and not zoom so a camera or microphone is not required. when you sign up for the first class you are given initials by Betterhelp to protect your identity when interacting in the chat box. I also like the classes keep to time, don’t run over and a recording is emailed after and a week to watch it if you missed anything. I tried the group sessions which are interactive on zoom I’m glad I tried it but it wasn’t for me. Betterhelp are easy to contact online and have resolved any questions Ive sent through in a timely fashion. I would definitely recommend trying them for flexible therapy that can work around you and a contact method you feel comfortable with.
By Sally
The easy of the process, the thorough and compassionate Therapist, and the consistent follow-up and pushing to stretch your boundaries. They have helped me push through walls I was never able to before! I would recommend to anyone in need of help. You will not regret it!
By Tim M.
Charges you for services you didn't ask for
By Elon
Response from BetterHelp· Jul 29, 2024
Hi Elon, Membership payments are presented and billed upfront, and include access to all platform features. That said, we'd appreciate the opportunity to walk you through any of your billing questions, and can assist with adjustments or refunds in most cases, if need be. Please provide us the email address linked to your account (you'll be asked for this in a separate form you'll receive from Trustpilot shortly). Thank you, BetterHelp Team