Ease of therapy
Better help has designed a system that is so easy to use . Starting therapy or restarting therapy can be a challenge . Better help has come up with a way that makes it user friendly and less intimidating.
By Lisa D.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Better help has designed a system that is so easy to use . Starting therapy or restarting therapy can be a challenge . Better help has come up with a way that makes it user friendly and less intimidating.
By Lisa D.
This company could benefit from lowering their rates. Their response time is great and my therapist has been great while I've been able to obtain their services.
By JustAnswer C.
I've been apart of Better Help for about 2 months. It has been one of the best decisions I’ve made! I have gain so much and come so far from my short time. The support groups, classes, and one on one sessions have all been wonderful. In the beginning, I trialed many of the groups and classes to find the therapists that I connect with most. I also, requested to change therapist after my first one on one session and was then paired with the perfect therapist. I connected with her right away and my sessions have been so very healing for me. The membership is definitely worth it! I would encourage anyone to join!
By Tiffany
Better help has given me a chance to talk my issues out in healthy ways because of that those around me can see I'm happy again.
By Erik D.
My therapist is super supportive and non judgemental and gies me a safe space to explore my trauma.
By Taz
The platform is really easy to use, the choice of therapists is great, super easy to book, I love the journal feature.
By Niamh M.
Better Help is a great way to find a therapist and book them according to your schedule. It is so easy.
By Barry Russell, P.
Where I live, the time difference plays a big factor in responding to my therapist. My therapist is very responsive when I do manage to send messages / journals. Better Help has been great for me to seek guidance outside of my home. Which makes me feel at ease.
By Christine-Marie D.