Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
My experience with BetterHelp was very positive. The app is easy to use and I got what I needed right away. The therapist was personable, listened well and offered great support and suggestions to help me overcome the challenge I was experiencing. I would highly recommend BetterHelp.
By Joanne R.
Greatly underestimated how much I needed therapy. Better help provides the convenience I needed
By Malo
My Therapist has already helped me in so many ways, when I thought that therapy wouldn't really make an impact on my life. After three sessions I am more equipped with tangible and useable advice that is actively improving my life and how I think about my actions. On top of this, all of the access and support you get from BetterHelp - journalling, messaging, the choice of video calls or phone calls etc is an added bonus that helps me fit in my therapy without sitting for hours trying to manage my diary or time.
By Danielle H.
BetterHelp is a fantastic platform designed with the patients' needs in mind. The intake questionnaire is comprehensive and strategicly planned to fit you with the best possible therapist match. Yet, if you aren't fully satisfied after your first visit or two, it's easy to switch until you find the right fit for you. Their online site and mobile app make it easy to send important messages to your therapist between sessions, schedule or change appointments, and keep a journal of your healing journey if you wish. I love that you can chose between virtual, in person or call meetings depending on your availability and needs. And if you want additional information, education, support and guidance, there are groups sessions and webinars you can sign up for at no additional cost. With most HMO or PPO health plans, their in-house pool of therapists are limited and you often get stuck with who you get assigned based on their limited resources. With BetterHelp, that isn't the case. You have the power and choice to pick who you trust to guide you and counsel you through life's toughest challenges. Be wise. Chose BetterHelp.
By R. J. Machado De Q.
It's nice to be able to talk openly, privately and safely to someone experienced, who listens in a non-judgmental way from the 'comfort' of my PC.
By Dimitris
Genuinely a problem. You do deserve affordable mental health but the lack of control on this platform means that you're going to come out of it as well as if you had just had a chat in a pub. Don't hurt yourself or give yourself bad advice by risking the Russian roulette of Mental Health that is Betterhelp.
By Greenwich F.
Response from BetterHelp· Sep 20, 2024
We're sorry if you had a disappointing experience with any therapist(s) you were working with through BetterHelp. We know how important it is to find the provider who is the right fit for your unique situation, which is why we make it as easy as possible to change therapists, and there's no limit to the number of times you can do this. We also have a Member Success team that can work with you directly until we find you the right match. I'll request the email address linked to your BetterHelp account (through a Trustpilot form you'll receive separately) so we can reach out and try to assist you further. Thank you, BetterHelp Team
Great Experience with BetterHelp and Therapist Lynette Frantzen I've been using BetterHelp for a while now, and it has been a great help in managing my anxiety. The platform is incredibly user-friendly and affordable, which makes it accessible to many people. One of the best parts of my experience has been working with my therapist, Lynette Frantzen. She's an excellent listener and offers really valuable advice on how to cope with anxiety and other issues. Lynette has helped me develop strategies to manage my thoughts and emotions, and I always feel heard during our sessions. Overall, BetterHelp has provided a great service, offering the support I need at a reasonable price. Highly recommend!
By pru
I’ve had 2 therapist with Betterhelp and both have been excellent. I like the ease of scheduling and flexibility of times. They also offer group sessions which are catered to specific issues and communities that help you feel less alone.
By JoAnn
